Forum Discussion

MrScubaBHT

New Contributor

3 years ago

MyLink will not load Apps or MyChevrolet

Mendezm

New Contributor

2 years ago

I am having the same issue got the wifi service an full package from onstar the wifi is working great but apps won't load it takes you to the arrow screen an then a loading screen that ends with network issues

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will not load Apps or MyChevrolet","id":"message:1230","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1230","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:10606"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1230"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1230"},"body@stripHtml({\"truncateLength\":200})":" Recently subscribed to the Connected services and Unlimited Data Plan. I am connected to the WiFi network that is enabled in the Chevrolet Traverse. I show WiFi Icon and 4g LTE connection with 3 or...","body@stringLength":"942","rawBody":"

Recently subscribed to the Connected services and Unlimited Data Plan. I am connected to the WiFi network that is enabled in the Chevrolet Traverse. I show WiFi Icon and 4g LTE connection with 3 or 4 bars. When I click on the App Button or the MyChevrolet Button it goes to a black screen with a down arrow and then goes to a screen showing progress bars then it comes back with a message indicating network issues. Spent an hour on the phone with OnStar and was a waste of time. We turned WiFi On and Off, turned the Vehicle off and let it completely shut down and then turned it on. The myChevrolet App is installed on my iPhone and the WiFi Hotspot is turned on when the vehicle is on. However, turning on/off apps within the myChevrolet app has no affect in vehicle and since clicking on the App button on the vehicle screen always returns a network issue. What do we do to fix this?

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If you continue to have trouble with in-vehicle apps, we believe our Connection Center Team is in the best position to assist with this specific concern. You can contact them at 877-558-8352 from 7:00 a.m. - 10:00 p.m. EST, Monday - Sunday. If you have additional questions after speaking with a live Advisor, kindly let us know.

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