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MrScubaBHT's avatar
MrScubaBHT
New Contributor
2 years ago

MyLink will not load Apps or MyChevrolet

Recently subscribed to the Connected services and Unlimited Data Plan.  I am connected to the WiFi network that is enabled in the Chevrolet Traverse.  I show WiFi Icon and 4g LTE connection with 3 or...
cknipe's avatar
cknipe
New Contributor II
2 years ago

I am having the same problem.  I subscribed to an unlimited plan and still have not been able to open, much less download, any apps. 

  • Advisor_Erin's avatar
    Advisor_Erin
    Contributor
    2 years ago

    We can understand how frustrating this must be. Our team would appreciate the chance to learn more about your concerns and help however we can. Please send us an email to socialmedia@gm.com with "ATTN: OS Community/cknipe" in the subject line so we can further assist. 

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Recently subscribed to the Connected services and Unlimited Data Plan.  I am connected to the WiFi network that is enabled in the Chevrolet Traverse.  I show WiFi Icon and 4g LTE connection with 3 or 4 bars.  When I click on the App Button or the MyChevrolet Button it goes to a black screen with a down arrow and then goes to a screen showing progress bars then it comes back with a message indicating network issues.  Spent an hour on the phone with OnStar and was a waste of time.  We turned WiFi On and Off, turned the Vehicle off and let it completely shut down and then turned it on.  The myChevrolet App is installed on my iPhone and the WiFi Hotspot is turned on when the vehicle is on.  However, turning on/off apps within the myChevrolet app has no affect in vehicle and since clicking on the App button on the vehicle screen always returns a network issue.  What do we do to fix this?

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Recently subscribed to the Connected services and Unlimited Data Plan.  I am connected to the WiFi network that is enabled in the Chevrolet Traverse.  I show WiFi Icon and 4g LTE connection with 3 or 4 bars.  When I click on the App Button or the MyChevrolet Button it goes to a black screen with a down arrow and then goes to a screen showing progress bars then it comes back with a message indicating network issues.  Spent an hour on the phone with OnStar and was a waste of time.  We turned WiFi On and Off, turned the Vehicle off and let it completely shut down and then turned it on.  The myChevrolet App is installed on my iPhone and the WiFi Hotspot is turned on when the vehicle is on.  However, turning on/off apps within the myChevrolet app has no affect in vehicle and since clicking on the App button on the vehicle screen always returns a network issue.  What do we do to fix this?

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I am having the same problem.  I subscribed to an unlimited plan and still have not been able to open, much less download, any apps. 

","body@stringLength":"150","rawBody":"

I am having the same problem.  I subscribed to an unlimited plan and still have not been able to open, much less download, any apps. 

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.page-footer-site-nav {\n display: flex;\n flex-direction: column;\n gap: 40px;\n padding: 25px;\n\n @media (min-width: 768px) {\n padding: 25px 36px;\n }\n @media (max-width: 768px) {\n padding: 25px 10px;\n }\n\n ul.gm-footer-menu {\n list-style-type: none;\n padding: 0;\n margin: 0;\n text-align: center;\n\n li {\n display: inline-block;\n\n .gm-footer-menu-link {\n padding: 15px 8px;\n font-size: var(--lia-bs-font-size-base);\n display: inline-block;\n text-align: center;\n letter-spacing: 1px;\n color: #fff;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n }\n }\n\n .page-footer-buttons {\n .gm-footer-buttons {\n display: flex;\n flex-wrap: wrap;\n padding-left: min(2rem, 7.5rem);\n padding-right: min(2rem, 7.5rem);\n justify-content: center;\n gap: 20px;\n list-style-type: none;\n\n .support-button {\n font-size: var(--lia-bs-font-size-base);\n font-weight: normal;\n line-height: normal;\n min-width: 0 !important;\n padding: 17px 30px;\n text-transform: none;\n white-space: normal;\n border-radius: 999px;\n display: inline-block;\n border: 1px solid #ffffff;\n color: #ffffff;\n background-color: var(--lia-bs-primary);\n text-align: center;\n width: min(100%, 290px);\n &:hover {\n background-color: var(--lia-bs-body-color);\n border-color: #afaeb0;\n }\n }\n }\n }\n\n .gm-connect-service-header {\n display: flex;\n flex-direction: column;\n\n .service-text {\n font-size: 14px;\n font-weight: normal;\n line-height: normal;\n color: #fff;\n text-align: center;\n margin: 0 auto;\n text-transform: uppercase;\n &:focus-visible {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: 3px;\n }\n }\n }\n\n .gm-connected-service-list {\n width: calc(100%);\n display: flex;\n justify-content: center;\n margin: 0 auto;\n gap: 20px;\n padding: 20px 10px;\n flex-wrap: wrap;\n align-items: center;\n\n .gm-connected-service {\n width: 100%;\n height: auto;\n max-width: 130px;\n\n @media (max-width: 768px) {\n max-width: 160px;\n }\n @media (max-width: 580px) {\n max-width: 120px;\n }\n\n @media (min-width: 2000px) {\n max-width: 220px;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: auto;\n }\n }\n }\n\n .gm-offerings-service-list {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n align-items: center;\n padding: 20px 10px 32px;\n gap: 40px;\n width: calc(100%);\n margin: 0 auto;\n\n .gm-offerings-service {\n max-height: 48px;\n width: auto;\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .gm-guardian-service-list {\n display: flex;\n justify-content: center;\n gap: 60px;\n\n @media (max-width: 768px) {\n gap: 20px;\n }\n\n width: calc(100%);\n margin: 0 auto;\n align-items: stretch;\n padding: 20px 10px;\n\n .gm-guardian-service {\n height: auto;\n width: 162px;\n\n @media (min-width: 2000px) {\n width: 220px;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .footer-divider {\n border: none;\n border-top: 1px solid #ffffff;\n width: 100%;\n border-bottom: 0;\n margin: 12px auto;\n }\n\n .gm-footer-social-media-list {\n list-style-type: none;\n display: flex;\n padding: 20px 10px;\n flex-wrap: wrap;\n margin: 0;\n align-items: center;\n justify-content: center;\n gap: 1rem;\n\n @media (min-width: 768px) {\n gap: 3.5rem;\n }\n\n & .gm-social-media-link {\n width: 40px;\n height: 40px;\n\n @media (min-width: 768px) {\n width: 34px;\n height: 34px;\n }\n\n @media (min-width: 2000px) {\n width: 50px;\n height: 50px;\n }\n\n background: #ffffff;\n position: relative;\n display: flex;\n border-radius: 50%;\n padding: 3px;\n justify-content: center;\n align-items: center;\n\n & img,\n svg {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .gm-footer-siteinfo {\n display: flex;\n flex-direction: column;\n justify-content: center;\n align-items: center;\n padding: 20px 10px;\n gap: 32px;\n\n & .gm-footer-siteinfo-list {\n list-style-type: none;\n margin: 0;\n padding: 0;\n display: flex;\n gap: 20px;\n\n @media (max-width: 768px) {\n gap: 10px;\n }\n\n flex-wrap: wrap;\n position: relative;\n text-align: center;\n justify-content: center;\n align-items: center;\n\n & .gm-footer-siteinfo-link {\n font-size: 18px;\n\n @media (max-width: 768px) {\n font-size: 16px;\n }\n\n font-weight: 700;\n line-height: normal;\n color: #fff;\n text-decoration: underline;\n\n &:hover {\n color: #afaeb0;\n }\n }\n li {\n &::before {\n content: '|';\n left: -10px;\n color: #fff;\n width: 0;\n height: 16px;\n position: relative;\n font-weight: 100;\n }\n }\n\n li:first-child::before {\n display: none;\n }\n }\n }\n\n .gm-ccpa-container {\n width: 100%;\n\n @media screen and (min-width: 1200px) {\n width: calc(100% - 60%);\n }\n\n margin: 0 auto;\n\n a {\n display: flex;\n align-items: center;\n justify-content: center;\n\n @media (max-width: 768px) {\n justify-content: start;\n }\n\n @media screen and (min-width: 1200px) {\n justify-content: start;\n }\n\n gap: 6px;\n color: #ffffff;\n text-transform: uppercase;\n font-size: 14px;\n font-weight: 300;\n border: 1px solid #ffffff;\n padding: 7px 30px;\n text-decoration: none;\n\n & img {\n width: 48px;\n }\n }\n }\n\n .gm-footer-menu-nav-btn {\n display: flex;\n flex-direction: column;\n & .gm-page-footer-navigation-btn {\n display: flex;\n flex-direction: column;\n gap: 24px;\n }\n }\n}\n@media (max-width: 768px) {\n .gm-footer-siteinfo-list li:before {\n left: -5px !important;\n }\n}\n","texts":{},"defaults":{"config":{"applicablePages":[],"description":"Community Footer","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Footer","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"Community 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.custom_widget_Footer_login-link_q38hn_33 {\n color: var(--lia-bs-primary);\n font-size: 0.875rem;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n}\n.custom_widget_Footer_footer-section_q38hn_45 {\n width: 100%;\n max-width: 100%;\n margin: 0 auto;\n position: relative;\n a:focus {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: -2px;\n }\n\n .custom_widget_Footer_page-footer-site-nav_q38hn_55 {\n display: flex;\n flex-direction: column;\n gap: 2.5rem;\n padding: 1.5625rem;\n\n @media (min-width: 768px) {\n padding: 1.5625rem 2.25rem;\n }\n @media (max-width: 768px) {\n padding: 1.5625rem 0.625rem;\n }\n\n ul.custom_widget_Footer_gm-footer-menu_q38hn_68 {\n list-style-type: none;\n padding: 0;\n margin: 0;\n text-align: center;\n\n li {\n display: inline-block;\n\n .custom_widget_Footer_gm-footer-menu-link_q38hn_77 {\n padding: 0.9375rem 0.5rem;\n font-size: var(--lia-bs-font-size-base);\n display: inline-block;\n text-align: center;\n letter-spacing: 0.0625rem;\n color: #fff;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n }\n }\n\n .custom_widget_Footer_page-footer-buttons_q38hn_94 {\n .custom_widget_Footer_gm-footer-buttons_q38hn_95 {\n display: flex;\n flex-wrap: wrap;\n padding-left: min(2rem, 7.5rem);\n padding-right: min(2rem, 7.5rem);\n justify-content: center;\n gap: 1.25rem;\n list-style-type: none;\n\n .custom_widget_Footer_support-button_q38hn_104 {\n font-size: var(--lia-bs-font-size-base);\n font-weight: normal;\n line-height: normal;\n min-width: 0 !important;\n padding: 1.0625rem 1.875rem;\n text-transform: none;\n white-space: normal;\n border-radius: 62.4375rem;\n display: inline-block;\n border: 1px solid #ffffff;\n color: #ffffff;\n background-color: var(--lia-bs-primary);\n text-align: center;\n width: min(100%, 18.125rem);\n &:hover {\n background-color: var(--lia-bs-body-color);\n border-color: #afaeb0;\n }\n }\n }\n }\n\n .custom_widget_Footer_gm-connect-service-header_q38hn_127 {\n display: flex;\n flex-direction: column;\n\n .custom_widget_Footer_service-text_q38hn_131 {\n font-size: 0.875rem;\n font-weight: normal;\n line-height: normal;\n color: #fff;\n text-align: center;\n margin: 0 auto;\n text-transform: uppercase;\n &:focus-visible {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: 3px;\n }\n }\n }\n\n .custom_widget_Footer_gm-connected-service-list_q38hn_146 {\n width: calc(100%);\n display: flex;\n justify-content: center;\n margin: 0 auto;\n gap: 1.25rem;\n padding: 1.25rem 0.625rem;\n flex-wrap: wrap;\n align-items: center;\n\n .custom_widget_Footer_gm-connected-service_q38hn_146 {\n width: 100%;\n height: auto;\n max-width: 8.125rem;\n\n @media (max-width: 768px) {\n max-width: 10rem;\n }\n @media (max-width: 580px) {\n max-width: 7.5rem;\n }\n\n @media (min-width: 2000px) {\n max-width: 13.75rem;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: auto;\n }\n }\n }\n\n .custom_widget_Footer_gm-offerings-service-list_q38hn_181 {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n align-items: center;\n padding: 1.25rem 0.625rem 2rem;\n gap: 2.5rem;\n width: calc(100%);\n margin: 0 auto;\n\n .custom_widget_Footer_gm-offerings-service_q38hn_181 {\n max-height: 3rem;\n width: auto;\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .custom_widget_Footer_gm-guardian-service-list_q38hn_203 {\n display: flex;\n justify-content: center;\n gap: 3.75rem;\n\n @media (max-width: 768px) {\n gap: 1.25rem;\n }\n\n width: calc(100%);\n margin: 0 auto;\n align-items: stretch;\n padding: 1.25rem 0.625rem;\n\n .custom_widget_Footer_gm-guardian-service_q38hn_203 {\n height: auto;\n width: 10.125rem;\n\n @media (min-width: 2000px) {\n width: 13.75rem;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .custom_widget_Footer_footer-divider_q38hn_234 {\n border: none;\n border-top: 1px solid 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We recognize any frustration caused by this glitch earlier this morning. Please uninstall/reinstall the app from your device in order to ensure that the fix implemented by our technicians has gone through. If you still have troubles after this, please send us an email to socialmedia@gm.com with \"ATTN: OnStar Community/Gk00\" in the subject line. 

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We can understand how frustrating this must be. Our team would appreciate the chance to learn more about your concerns and help however we can. Please send us an email to socialmedia@gm.com with \"ATTN: OS Community/cknipe\" in the subject line so we can further assist. 

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