Forum Discussion

MrScubaBHT

New Contributor

2 years ago

MyLink will not load Apps or MyChevrolet

cknipe

New Contributor II

2 years ago

I am having the same problem. I subscribed to an unlimited plan and still have not been able to open, much less download, any apps.

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I am connected to the WiFi network that is enabled in the Chevrolet Traverse. I show WiFi Icon and 4g LTE connection with 3 or...","body@stringLength":"942","rawBody":"

Recently subscribed to the Connected services and Unlimited Data Plan. I am connected to the WiFi network that is enabled in the Chevrolet Traverse. I show WiFi Icon and 4g LTE connection with 3 or 4 bars. When I click on the App Button or the MyChevrolet Button it goes to a black screen with a down arrow and then goes to a screen showing progress bars then it comes back with a message indicating network issues. Spent an hour on the phone with OnStar and was a waste of time. We turned WiFi On and Off, turned the Vehicle off and let it completely shut down and then turned it on. The myChevrolet App is installed on my iPhone and the WiFi Hotspot is turned on when the vehicle is on. However, turning on/off apps within the myChevrolet app has no affect in vehicle and since clicking on the App button on the vehicle screen always returns a network issue. What do we do to fix this?

","kudosSumWeight":4,"postTime":"2023-06-22T12:45:17.779-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1230_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8891},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

"},"Conversation:conversation:1230":{"__typename":"Conversation","id":"conversation:1230","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1230"},"lastPostingActivityTime":"2024-07-16T05:15:00.611-07:00","lastPostTime":"2024-07-16T05:15:00.611-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:1230":{"__typename":"ModerationData","id":"moderation_data:1230","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1230_1":{"__typename":"Revision","id":"revision:1230_1","lastEditTime":"2023-06-22T12:45:17.779-07:00"},"ForumReplyMessage:message:2027":{"__typename":"ForumReplyMessage","id":"message:2027","conversation":{"__ref":"Conversation:conversation:1230"},"author":{"__ref":"User:user:20176"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1230/message:2027","revisionNum":1,"uid":2027,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: MyLink will not load Apps or MyChevrolet","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2027"},"parent":{"__ref":"ForumTopicMessage:message:1230"},"body":"

I am having the same problem. I subscribed to an unlimited plan and still have not been able to open, much less download, any apps.

","body@stringLength":"150","rawBody":"

I am having the same problem. I subscribed to an unlimited plan and still have not been able to open, much less download, any apps.

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We can understand how frustrating this must be. Our team would appreciate the chance to learn more about your concerns and help however we can. Please send us an email to socialmedia@gm.com with \"ATTN: OS Community/cknipe\" in the subject line so we can further assist.

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