Forum Discussion
MyGMC app not updating mileage, fuel etc
Update to the status update issue. Status is now updating when I drive the truck. It is no longer going back to what it was 10 days ago. After speaking with the rep who contacted me I've been informed that there has been a change to the app and you cannot get an update without starting the vehicle. In other words if you check the status of your tire pressure in the app 12 hours after you last drove the vehicle it will tell you what it was the then not what it is now. I thought in the past the app would give you a real time status update but maybe I didn't remember correctly. I will say Onstar has been responsive to my issues.
Did you figure out a solution yet? Having the same problem.
I had called OnStar again last Friday (the 19th) and after talking through the issues I've had with it since purchase she flagged it all for support to take a closer look. I hadn't heard back afterwards but as of yesterday morning and today both to and from work its been working and I'm getting updates after I'd turned the vehicle off.
I wonder what they did to fix it. Mine is still not working after 3 days of calling them. Thanks for the feedback.
We know how disappointing it can be when your app isn't updating with accurate vehicle status information, Ryan. Our team would like to connect with you further to assist. Please send us a private message to OnStar_Support with more details. Just select the envelope icon at the top right of your screen to get started.
We're glad to hear that your app is updating again, Scott. If you have any questions in the future or experience another concern with your OnStar Services, please do not hesitate to follow back up with us in private messaging. We're always here to help.