Forum Discussion
MyGMC app not updating mileage, fuel etc
Update to the status update issue. Status is now updating when I drive the truck. It is no longer going back to what it was 10 days ago. After speaking with the rep who contacted me I've been informed that there has been a change to the app and you cannot get an update without starting the vehicle. In other words if you check the status of your tire pressure in the app 12 hours after you last drove the vehicle it will tell you what it was the then not what it is now. I thought in the past the app would give you a real time status update but maybe I didn't remember correctly. I will say Onstar has been responsive to my issues.
I have everything updating on my myGMC app except for Fuel Level. I have deleted the app, reinstalled, signed in, logged out, logged in again, made sure my OnStar plan is connected and I still cannot get it to update. Technical support was not able to help me either. Has anyone found a solution for this problem?
I have had my truck for 2 years with everything working fine and this problem just started recently.
We know how frustrating it can be when app are not working like they should be. Our team would be glad to look into this concern with your myGMC app. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.