Forum Discussion
MyGMC app not updating mileage, fuel etc
Update to the status update issue. Status is now updating when I drive the truck. It is no longer going back to what it was 10 days ago. After speaking with the rep who contacted me I've been informed that there has been a change to the app and you cannot get an update without starting the vehicle. In other words if you check the status of your tire pressure in the app 12 hours after you last drove the vehicle it will tell you what it was the then not what it is now. I thought in the past the app would give you a real time status update but maybe I didn't remember correctly. I will say Onstar has been responsive to my issues.
That's frustrating. I have the same issue with my Silverado RST. It synced when I first setup after purchase, then didnt connect for 25 days. Finally called onstar and they did a manual scan which did update the odometer and oil life indicator (but nothing else updated) Going on 10 days without syncing again.
Did you figure out a solution yet? Having the same problem.
I had called OnStar again last Friday (the 19th) and after talking through the issues I've had with it since purchase she flagged it all for support to take a closer look. I hadn't heard back afterwards but as of yesterday morning and today both to and from work its been working and I'm getting updates after I'd turned the vehicle off.
I wonder what they did to fix it. Mine is still not working after 3 days of calling them. Thanks for the feedback.