Forum Discussion
MyGMC app not updating mileage, fuel etc
Update to the status update issue. Status is now updating when I drive the truck. It is no longer going back to what it was 10 days ago. After speaking with the rep who contacted me I've been informed that there has been a change to the app and you cannot get an update without starting the vehicle. In other words if you check the status of your tire pressure in the app 12 hours after you last drove the vehicle it will tell you what it was the then not what it is now. I thought in the past the app would give you a real time status update but maybe I didn't remember correctly. I will say Onstar has been responsive to my issues.
We are having the exact same issue with our vehicles. My guess is that a bug was introduced in one of the recent app updates.
That's interesting because I did get a notice to install an update which I did. Don't know if that created the problem because I've only had the truck since November 28th and didn't really use the app until recently. It did work on the dealership lot so maybe it could be the update. Wish I had used more before the update to see if it was working then. Sure hope they figure this out.
I hope they release a fix soon. I’ve had my 25 Silverado since May and haven’t had this issue until about 10-11 days ago. My wife’s 26 Traverse is doing the same thing since about 10-11 days ago as well. Never had the issue before with either so that’s why my gut was leaning toward an app issue.
Update to the status update issue. Status is now updating when I drive the truck. It is no longer going back to what it was 10 days ago. After speaking with the rep who contacted me I've been informed that there has been a change to the app and you cannot get an update without starting the vehicle. In other words if you check the status of your tire pressure in the app 12 hours after you last drove the vehicle it will tell you what it was the then not what it is now. I thought in the past the app would give you a real time status update but maybe I didn't remember correctly. I will say Onstar has been responsive to my issues.
Thanks for sharing! Ours started working again too.