Forum Discussion
MyGMC app not updating mileage, fuel etc
Update to the status update issue. Status is now updating when I drive the truck. It is no longer going back to what it was 10 days ago. After speaking with the rep who contacted me I've been informed that there has been a change to the app and you cannot get an update without starting the vehicle. In other words if you check the status of your tire pressure in the app 12 hours after you last drove the vehicle it will tell you what it was the then not what it is now. I thought in the past the app would give you a real time status update but maybe I didn't remember correctly. I will say Onstar has been responsive to my issues.
I have a 2026 2500hd diesel
My app doesn’t update sometimes it can be over 12days, been through power cycles and uninstalled/install app multiple times. When I open the app up top left the fuel shows 539 miles and 85% that’s been there since the first time I downloaded the app and it’s in correct . Not sure why it has never changed. Onstar can’t figure out how to fix the issues, as I’ve talked to them numerous times over the past 3 weeks.
We have two ford vehicles and the ford pass app is on the money every time you open it.
GM needs to get their team together and figure out the fix as it’s seems like a lot of people have issues with the app not being updated or inconsistent reading.
We understand how frustrating it can be when your app isn’t updating correctly, especially after you’ve already tried multiple troubleshooting steps. Our team is here to learn more and work toward a solution. Please send us a private message with a few additional details about what you’re experiencing so we can take a closer look. Simply click the envelope icon at the top right of your screen to get started. We look forward to assisting you.
The app isn’t updating can be days or weeks, it tells me to drive at least 2 min I’ve drove for 1 hr and still no refresh update.