Forum Discussion

CM_Colorado's avatar
CM_Colorado
New Contributor
18 days ago

MyChevrolet App shows Generic Image of Vehicle

Hello, I have a 2024 Chevy Colorado. For awhile the MyChevrolet app showed the image of how my Truck looked. However, now it just shows a generic image. I know it's picky, it's just odd, the OnStar ...
myChevrolet
Advisor_Sara's avatar
Advisor_Sara
Moderator
17 days ago

We appreciate you bringing this concern with the mobile app to our attention, and our team would like the opportunity to look into what may be causing the mismatch of your vehicle image. Please send us a private message to OnStar_Support with more details of your account. Just select the envelope icon at the top right of your screen to get started.

GLB's avatar
GLB
New Contributor
9 days ago

I have the same issue as the customer above (CM_Colorado) has. My 2025 Yukon Denali as a “generic picture” on MyGM app versus the actual picture of my vehicle (which that picture is correct on my Monthly Diagnostic Report.  Were you able to resolve his issue (and if so could you resolve mine?
 

 

  • Advisor_Charly's avatar
    Advisor_Charly
    Moderator
    8 days ago

    We understand the concern with your Yukon showing a generic picture in the myGMC app. To help us look into your specific account, please send us a private message by clicking the envelope icon at the top right of your screen. Once we have your details, we can review the situation and assist further.