Forum Discussion
MyChevrolet App shows Generic Image of Vehicle
We appreciate you bringing this concern with the mobile app to our attention, and our team would like the opportunity to look into what may be causing the mismatch of your vehicle image. Please send us a private message to OnStar_Support with more details of your account. Just select the envelope icon at the top right of your screen to get started.
I have the same issue as the customer above (CM_Colorado) has. My 2025 Yukon Denali as a “generic picture” on MyGM app versus the actual picture of my vehicle (which that picture is correct on my Monthly Diagnostic Report. Were you able to resolve his issue (and if so could you resolve mine?
We understand the concern with your Yukon showing a generic picture in the myGMC app. To help us look into your specific account, please send us a private message by clicking the envelope icon at the top right of your screen. Once we have your details, we can review the situation and assist further.
Is there a fix for this? My truck shows up as the generic look in the MyChevrolet app. As others have noted, all other comms via email etc show the actual truck as configured.
Thank you for bringing your concern with the mismatched vehicle picture in the myChevrolet app to our attention, @ptdi_chev. As an initial troubleshooting step, we recommend uninstalling then reinstalling the app if you have not one so already. If that does not resolve your concern, please send us a private message to OnStar_Support for further assistance.