Forum Discussion
Mychevrolet app not working.
I have encountered this issue with others in the organization as well. After attempting various troubleshooting steps, none have proven effective. At this point, I am seeking assistance and would greatly appreciate any guidance or support from those who may have experience or insights on how to resolve it.
9 Replies
I’m going through the same thing with my 2019 Acadia. It does seem like they will refund, but I laughed when they asked me when I noticed that it wasn’t working, as if them sunsetting and continuing to charge customers was the customer’s fault.
I have been unable to get the music apps on my vehicle. Turns out the NGI App Store (where the apps come from) was shut down on 9/30/25. I will be asking OnStar to refund $259.28 for services that they were charging me for and not providing.
I just received my refund all the way back to 9/30 of last year.
We are glad to hear that a resolution was reached and your concerns have been addressed. If you have any questions or need further assistance in the future, please do not hesitate to send us a private message to connect further. We're always here to help.
We want to make sure your billing concerns are thoroughly reviewed and addressed by the right team, @kjones799. Please send a private message to OnStar_Support so we can look directly into your account details and help you get this sorted out. To start a private message, just click the envelope icon at the top right of your screen.
I received a call from GM yesterday. Somehow that got disconnected. I called later and after speaking to someone that was going to transfer me I got disconnected again. I have no desire to do private messaging to resolve this issue. It was wrong on GM's part to do this to their customer base. They know it. Regardless of the outcome this is going on social media just in case others are not aware because I know the billing will continue. My request is to be refunded from 9/30/2025 through the last billing cycle for the services that you billed for and failed to provide.
When i try to login i get a all white screen
We understand how frustrating it is to deal with a blank screen when you're just trying to log in, @Meil06. We want to help get this sorted out for you. Please send a private message to OnStar_Support so we can look deeper into your concerns. To start a private message, just click the envelope icon at the top right of your screen.