Forum Discussion
myChevrolet app not refreshing vehicle status data
Our team would first like to congratulate you on the recent purchase of your new 2025 Chevrolet Silverado LTZ, @cazonk. We appreciate you bringing these concerns with the Vehicle Status features in your app to our attention. OnStar recognizes how it can be frustrating when these new connected features aren't functioning correctly and would be more than happy to look into this further to assess how we may best be able to assist with getting this service up and running again. As a first step, please try uninstalling/reinstalling the app on your device to see whether this allows these details to update. If troubles should persist, please send us a private message to OnStar_Support to continue with this support. We'll be keeping an eye out for your response.
I have the same issue with my 2 week old 25 Tahoe. I called did all the steps. They kicked it up to someone else then sent signal. I drove around logged in and it refreshed. Never updated again after that. So seems the app is faulty or car not sending the signal. A lot of post about this going of for a long time. Right now mine says last time i’ve driven was 7 days ago. I have out another 400 miles and no update.
Thank you for trying the above steps. So we can troubleshoot your myChevrolet app concern further, please send us a private message to OnStar_Support. From there, we'll be happy to review your previous outreach with our team and discuss next steps.