MyChevrolet app is not refreshing

Question

My car status is not refreshing for my Volt 2019, it used to work good but now it doesn't work.

The only way is to log out and logged back in. I already tried to delete and reinstall the app, did the power cycle and delete my internet cache.

Thanks

advisor_helen · Answer

Thanks for providing us with the troubleshooting steps you've already taken. We would like to take a further look into your account details on our end and search for any internal errors. So we may, please email socialmedia@gm.com with ATTN: OnStar Community/ymilaenen in the subject headline. This will allow us to locate your Community post and investigate your Vehicle Status concerns further.&nbsp;