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Z71Silverado's avatar
Z71Silverado
New Contributor
3 years ago

MyChevrolet App - Unable to retrieve account details.

I have reinstalled the app. Reset my phone. Made sure app was up to date. Made sure my phone software was up to date. I have not once ever been able to get MyChevrolet app to work. It always does the...
wharris's avatar
wharris
New Contributor
2 years ago

I don't think any of the "Kudos" or comments are from a human being. I don't think anybody has resolved this and has probably given up. Has anybody come up with a solution other than "shoot me a message with XXXX in the subject line"?

  • Advisor_Makayla's avatar
    Advisor_Makayla
    New Contributor III
    3 years ago

    Please know that based on the age of your vehicle, OnStar services will not be available. We do encourage Member's to download the OnStar Guardian App. The Guardian App provides Member's with access to crucial safety features such as:

    • Emergency Services
    • Crisis Assist
    • Roadside Assistance
    • Mobile Crash Response
    • Location Status

    You can also share this experience with up to 7 family members or friends, as well as view and share each Member's Location Status. If you have any questions regarding the Guardian App, please feel free to send an email to socialmedia@gm.com and we ask that you have your subject line as ‘ATTN: OnStar Community/LoneCavalier98’ so we can reference back to this post.

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Made sure app was up to date. Made sure my phone software was up to date. I have not once ever been able to get MyChevrolet app to work. It always does the...","body@stringLength":"505","rawBody":"

I have reinstalled the app. Reset my phone. Made sure app was up to date. Made sure my phone software was up to date. I have not once ever been able to get MyChevrolet app to work. It always does the same thing. Sad too because it's 2023 and most other places have these kinds of things working smoothly since the late 2000s. I hope I get a chance to use this app. The woman keeps talking about Toyota and I'm starting to lose reasons on why I stay so damn loyal to Chevrolet.

 

","kudosSumWeight":7,"postTime":"2023-02-05T03:25:24.457-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:950_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":43605},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I have reinstalled the app. Reset my phone. Made sure app was up to date. Made sure my phone software was up to date. I have not once ever been able to get MyChevrolet app to work. It always does the same thing. Sad too because it's 2023 and most other places have these kinds of things working smoothly since the late 2000s. I hope I get a chance to use this app. The woman keeps talking about Toyota and I'm starting to lose reasons on why I stay so damn loyal to Chevrolet.

 

"},"Conversation:conversation:950":{"__typename":"Conversation","id":"conversation:950","solved":false,"topic":{"__ref":"ForumTopicMessage:message:950"},"lastPostingActivityTime":"2024-03-30T04:27:46.672-07:00","lastPostTime":"2024-03-30T04:27:46.672-07:00","unreadReplyCount":19,"isSubscribed":false},"ModerationData:moderation_data:950":{"__typename":"ModerationData","id":"moderation_data:950","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:950_1":{"__typename":"Revision","id":"revision:950_1","lastEditTime":"2023-02-05T03:25:24.457-08:00"},"ForumReplyMessage:message:1504":{"__typename":"ForumReplyMessage","id":"message:1504","conversation":{"__ref":"Conversation:conversation:950"},"author":{"__ref":"User:user:15869"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:950/message:1504","revisionNum":1,"uid":1504,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: MyChevrolet App - Unable to retrieve account details.","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1504"},"parent":{"__ref":"ForumTopicMessage:message:950"},"body":"

I don't think any of the \"Kudos\" or comments are from a human being. I don't think anybody has resolved this and has probably given up. Has anybody come up with a solution other than \"shoot me a message with XXXX in the subject line\"?

","body@stringLength":"241","rawBody":"

I don't think any of the \"Kudos\" or comments are from a human being. I don't think anybody has resolved this and has probably given up. Has anybody come up with a solution other than \"shoot me a message with XXXX in the subject line\"?

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We first suggest that you uninstall/reinstall the app from your device. If you're having further concerns, however, our team can take a closer look into this for you. Please send us an email to socialmedia@gm.com with \"ATTN: OS Community/wharris\" in the subject line if you need further assistance.

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