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Z71Silverado's avatar
Z71Silverado
New Contributor
3 years ago

MyChevrolet App - Unable to retrieve account details.

I have reinstalled the app. Reset my phone. Made sure app was up to date. Made sure my phone software was up to date. I have not once ever been able to get MyChevrolet app to work. It always does the...
Omagoch's avatar
Omagoch
New Contributor
2 years ago

I'm having the same issue even after a fresh install of the app. 

Advisor_Erin's avatar
Advisor_Erin
Moderator
2 years ago

We'd be happy to take a closer look at this for you. Could you please send us an email to socialmedia@gm.com with 'ATTN: OS Community/Omagoch" in the subject line so we can best assist? 

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Made sure app was up to date. Made sure my phone software was up to date. I have not once ever been able to get MyChevrolet app to work. It always does the...","body@stringLength":"505","rawBody":"

I have reinstalled the app. Reset my phone. Made sure app was up to date. Made sure my phone software was up to date. I have not once ever been able to get MyChevrolet app to work. It always does the same thing. Sad too because it's 2023 and most other places have these kinds of things working smoothly since the late 2000s. I hope I get a chance to use this app. The woman keeps talking about Toyota and I'm starting to lose reasons on why I stay so damn loyal to Chevrolet.

 

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We'd be happy to take a closer look at this for you. Could you please send us an email to socialmedia@gm.com with 'ATTN: OS Community/Omagoch\" in the subject line so we can best assist? 

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We'd be happy to take a closer look at this for you. Could you please send us an email to socialmedia@gm.com with 'ATTN: OS Community/Omagoch\" in the subject line so we can best assist? 

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.page-footer-site-nav {\n display: flex;\n flex-direction: column;\n gap: 40px;\n padding: 25px;\n\n @media (min-width: 768px) {\n padding: 25px 36px;\n }\n @media (max-width: 768px) {\n padding: 25px 10px;\n }\n\n ul.gm-footer-menu {\n list-style-type: none;\n padding: 0;\n margin: 0;\n text-align: center;\n\n li {\n display: inline-block;\n\n .gm-footer-menu-link {\n padding: 15px 8px;\n font-size: var(--lia-bs-font-size-base);\n display: inline-block;\n text-align: center;\n letter-spacing: 1px;\n color: #fff;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n }\n }\n\n .page-footer-buttons {\n .gm-footer-buttons {\n display: flex;\n flex-wrap: wrap;\n padding-left: min(2rem, 7.5rem);\n padding-right: min(2rem, 7.5rem);\n justify-content: center;\n gap: 20px;\n list-style-type: none;\n\n .support-button {\n font-size: var(--lia-bs-font-size-base);\n font-weight: normal;\n line-height: normal;\n min-width: 0 !important;\n padding: 17px 30px;\n text-transform: none;\n white-space: normal;\n border-radius: 999px;\n display: inline-block;\n border: 1px solid #ffffff;\n color: #ffffff;\n background-color: var(--lia-bs-primary);\n text-align: center;\n width: min(100%, 290px);\n &:hover {\n background-color: var(--lia-bs-body-color);\n border-color: #afaeb0;\n }\n }\n }\n }\n\n .gm-connect-service-header {\n display: flex;\n flex-direction: column;\n\n .service-text {\n font-size: 14px;\n font-weight: normal;\n line-height: normal;\n color: #fff;\n text-align: center;\n margin: 0 auto;\n text-transform: uppercase;\n &:focus-visible {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: 3px;\n }\n }\n }\n\n .gm-connected-service-list {\n width: calc(100%);\n display: flex;\n justify-content: center;\n margin: 0 auto;\n gap: 20px;\n padding: 20px 10px;\n flex-wrap: wrap;\n align-items: center;\n\n .gm-connected-service {\n width: 100%;\n height: auto;\n max-width: 130px;\n\n @media (max-width: 768px) {\n max-width: 160px;\n }\n @media (max-width: 580px) {\n max-width: 120px;\n }\n\n @media (min-width: 2000px) {\n max-width: 220px;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: auto;\n }\n }\n }\n\n .gm-offerings-service-list {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n align-items: center;\n padding: 20px 10px 32px;\n gap: 40px;\n width: calc(100%);\n margin: 0 auto;\n\n .gm-offerings-service {\n max-height: 48px;\n width: auto;\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .gm-guardian-service-list {\n display: flex;\n justify-content: center;\n gap: 60px;\n\n @media (max-width: 768px) {\n gap: 20px;\n }\n\n width: calc(100%);\n margin: 0 auto;\n align-items: stretch;\n padding: 20px 10px;\n\n .gm-guardian-service {\n height: auto;\n width: 162px;\n\n @media (min-width: 2000px) {\n width: 220px;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .footer-divider {\n border: none;\n border-top: 1px solid #ffffff;\n width: 100%;\n border-bottom: 0;\n margin: 12px auto;\n }\n\n .gm-footer-social-media-list {\n list-style-type: none;\n display: flex;\n padding: 20px 10px;\n flex-wrap: wrap;\n margin: 0;\n align-items: center;\n justify-content: center;\n gap: 1rem;\n\n @media (min-width: 768px) {\n gap: 3.5rem;\n }\n\n & .gm-social-media-link {\n width: 40px;\n height: 40px;\n\n @media (min-width: 768px) {\n width: 34px;\n height: 34px;\n }\n\n @media (min-width: 2000px) {\n width: 50px;\n height: 50px;\n }\n\n background: #ffffff;\n position: relative;\n display: flex;\n border-radius: 50%;\n padding: 3px;\n justify-content: center;\n align-items: center;\n\n & img,\n svg {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .gm-footer-siteinfo {\n display: flex;\n flex-direction: column;\n justify-content: center;\n align-items: center;\n padding: 20px 10px;\n gap: 32px;\n\n & .gm-footer-siteinfo-list {\n list-style-type: none;\n margin: 0;\n padding: 0;\n display: flex;\n gap: 20px;\n\n @media (max-width: 768px) {\n gap: 10px;\n }\n\n flex-wrap: wrap;\n position: relative;\n text-align: center;\n justify-content: center;\n align-items: center;\n\n & .gm-footer-siteinfo-link {\n font-size: 18px;\n\n @media (max-width: 768px) {\n font-size: 16px;\n }\n\n font-weight: 700;\n line-height: normal;\n color: #fff;\n text-decoration: underline;\n\n &:hover {\n color: #afaeb0;\n }\n }\n li {\n &::before {\n content: '|';\n left: -10px;\n color: #fff;\n width: 0;\n height: 16px;\n position: relative;\n font-weight: 100;\n }\n }\n\n li:first-child::before {\n display: none;\n }\n }\n }\n\n .gm-ccpa-container {\n width: 100%;\n\n @media screen and (min-width: 1200px) {\n width: calc(100% - 60%);\n }\n\n margin: 0 auto;\n\n a {\n display: flex;\n align-items: center;\n justify-content: center;\n\n @media (max-width: 768px) {\n justify-content: start;\n }\n\n @media screen and (min-width: 1200px) {\n justify-content: start;\n }\n\n gap: 6px;\n color: #ffffff;\n text-transform: uppercase;\n font-size: 14px;\n font-weight: 300;\n border: 1px solid #ffffff;\n padding: 7px 30px;\n text-decoration: none;\n\n & img {\n width: 48px;\n }\n }\n }\n\n .gm-footer-menu-nav-btn {\n display: flex;\n flex-direction: column;\n & .gm-page-footer-navigation-btn {\n display: flex;\n flex-direction: column;\n gap: 24px;\n }\n }\n}\n@media (max-width: 768px) {\n .gm-footer-siteinfo-list li:before {\n left: -5px !important;\n }\n}\n","texts":{},"defaults":{"config":{"applicablePages":[],"description":"Community Footer","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Footer","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"Community 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.custom_widget_Footer_login-link_q38hn_33 {\n color: var(--lia-bs-primary);\n font-size: 0.875rem;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n}\n.custom_widget_Footer_footer-section_q38hn_45 {\n width: 100%;\n max-width: 100%;\n margin: 0 auto;\n position: relative;\n a:focus {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: -2px;\n }\n\n .custom_widget_Footer_page-footer-site-nav_q38hn_55 {\n display: flex;\n flex-direction: column;\n gap: 2.5rem;\n padding: 1.5625rem;\n\n @media (min-width: 768px) {\n padding: 1.5625rem 2.25rem;\n }\n @media (max-width: 768px) {\n padding: 1.5625rem 0.625rem;\n }\n\n ul.custom_widget_Footer_gm-footer-menu_q38hn_68 {\n list-style-type: none;\n padding: 0;\n margin: 0;\n text-align: center;\n\n li {\n display: inline-block;\n\n .custom_widget_Footer_gm-footer-menu-link_q38hn_77 {\n padding: 0.9375rem 0.5rem;\n font-size: var(--lia-bs-font-size-base);\n display: inline-block;\n text-align: center;\n 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}\n\n .custom_widget_Footer_gm-offerings-service-list_q38hn_181 {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n align-items: center;\n padding: 1.25rem 0.625rem 2rem;\n gap: 2.5rem;\n width: calc(100%);\n margin: 0 auto;\n\n .custom_widget_Footer_gm-offerings-service_q38hn_181 {\n max-height: 3rem;\n width: auto;\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .custom_widget_Footer_gm-guardian-service-list_q38hn_203 {\n display: flex;\n justify-content: center;\n gap: 3.75rem;\n\n @media (max-width: 768px) {\n gap: 1.25rem;\n }\n\n width: calc(100%);\n margin: 0 auto;\n align-items: stretch;\n padding: 1.25rem 0.625rem;\n\n .custom_widget_Footer_gm-guardian-service_q38hn_203 {\n height: auto;\n width: 10.125rem;\n\n @media (min-width: 2000px) {\n width: 13.75rem;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .custom_widget_Footer_footer-divider_q38hn_234 {\n border: none;\n border-top: 1px solid 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I'm having the same issue even after a fresh install of the app. 

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I'm having the same issue even after a fresh install of the app. 

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