Forum Discussion

Z71Silverado's avatar
Z71Silverado
New Contributor
3 years ago

MyChevrolet App - Unable to retrieve account details.

I have reinstalled the app. Reset my phone. Made sure app was up to date. Made sure my phone software was up to date. I have not once ever been able to get MyChevrolet app to work. It always does the...
JBarthel's avatar
JBarthel
New Contributor
2 years ago

I just bought a 2023 RST and I'm having the same issue. I've tried uninstalling and reinstalling the app with no luck... Just says unable to retrieve account details or something like that...

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    2 years ago

    For clarification, have you ensured that your OnStar Account and Chevrolet Account are linked? If you are the OnStar account Owner, please follow the steps below to link your accounts.

    1. Log into your GM Account via Chevrolet.com, Buick.com, GMC.com, Cadillac.com, or experience.GM.com
    2. Once logged in, click on "Plans & Services” from the navigation bar
    3. Enter either your OnStar account number or your username (email address associated to your OnStar account)
    4. Choose your method of verification (email or text message)
    5. Select "Send code"
    6. Check either your email address or phone to locate the verification code
    7. Once found, enter the verification code into the GM Account Website
    8. Click "Link account" to finish.

    Once you have successfully linked your accounts, please log out and then back into your app with your GM Account credentials. Should you find that these options are not visible to you on the GM Account site, it's likely that you've already linked your accounts. If so, and you are still receiving this error, kindly email socialmedia@gm.com with ATTN: OnStar Community/JBarthel in the subject headline. We hope to hear from you.