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streetrodder's avatar
streetrodder
New Contributor
2 years ago

my GMC app not working after OnStar activated and GMC.com says OnStar no active in my account??

just purchased a 11k mile 2023 GMC2500.  Activated OnStar via truck cabin button and shows active in the vehicle information center.  My GMC account shows no OnStar active and MyGMC mobile app keeps ...
HonestJohnny's avatar
HonestJohnny
New Contributor
12 months ago
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My 2024 GMC Terrain AT4 was working fine with all commands from. The app but now all i get is error notifications unable to start / flash lights / unlock / lock vehicle…. Called OnStar twice but still no resolution and still not working.

I have deleted the app and reinstalled again still the same issue ! 

Advisor_Erin's avatar
Advisor_Erin
Moderator
12 months ago
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We would be happy to take a closer look at these errors, Johnny, and help however we can. Feel free to email us at socialmedia@gm.com with "ATTN: OS Community/HonestJohnny" in the subject line and we'll be happy to discuss further. 

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account??","id":"message:1245","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:11161"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1245"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1245"},"body@stripHtml({\"truncateLength\":200})":" just purchased a 11k mile 2023 GMC2500.  Activated OnStar via truck cabin button and shows active in the vehicle information center.  My GMC account shows no OnStar active and MyGMC mobile app keeps ...","body@stringLength":"544","rawBody":"

just purchased a 11k mile 2023 GMC2500.  Activated OnStar via truck cabin button and shows active in the vehicle information center.  My GMC account shows no OnStar active and MyGMC mobile app keeps asking me to activate OnStar.  Is there a lag time between when you activate and when it shows in the app?  Prior owner had OnStar and i just wanted to transfer to me.  i  deleted and re installed the mobile app without success, just keeps asking me to activate.  Who can  help resolve this please?

","kudosSumWeight":2,"postTime":"2023-07-04T13:44:03.672-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1245_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":46091},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:1245":{"__typename":"Conversation","id":"conversation:1245","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1245"},"lastPostingActivityTime":"2024-03-26T11:59:09.253-07:00","lastPostTime":"2024-03-26T11:59:09.253-07:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:1245":{"__typename":"ModerationData","id":"moderation_data:1245","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1245_1":{"__typename":"Revision","id":"revision:1245_1","lastEditTime":"2023-07-04T13:44:03.672-07:00"},"ForumReplyMessage:message:2034":{"__typename":"ForumReplyMessage","id":"message:2034","conversation":{"__ref":"Conversation:conversation:1245"},"author":{"__ref":"User:user:4336"},"revisionNum":1,"uid":2034,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: my GMC app not working after OnStar activated and GMC.com says OnStar no active in my account??","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2034"},"parent":{"__ref":"ForumReplyMessage:message:2025"},"body":"

We would be happy to take a closer look at these errors, Johnny, and help however we can. Feel free to email us at socialmedia@gm.com with \"ATTN: OS Community/HonestJohnny\" in the subject line and we'll be happy to discuss further. 

","body@stringLength":"335","rawBody":"

We would be happy to take a closer look at these errors, Johnny, and help however we can. Feel free to email us at socialmedia@gm.com with \"ATTN: OS Community/HonestJohnny\" in the subject line and we'll be happy to discuss further. 

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My 2024 GMC Terrain AT4 was working fine with all commands from. The app but now all i get is error notifications unable to start / flash lights / unlock / lock vehicle…. Called OnStar twice but still no resolution and still not working.

I have deleted the app and reinstalled again still the same issue ! 

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My 2024 GMC Terrain AT4 was working fine with all commands from. The app but now all i get is error notifications unable to start / flash lights / unlock / lock vehicle…. Called OnStar twice but still no resolution and still not working.

I have deleted the app and reinstalled again still the same issue ! 

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