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streetrodder's avatar
streetrodder
New Contributor
2 years ago

my GMC app not working after OnStar activated and GMC.com says OnStar no active in my account??

just purchased a 11k mile 2023 GMC2500.  Activated OnStar via truck cabin button and shows active in the vehicle information center.  My GMC account shows no OnStar active and MyGMC mobile app keeps ...
YukonDon76's avatar
YukonDon76
New Contributor
2 years ago

Looks like I'm also having a similar issue. Purchased a 2018 Yukon XL Denali, pressed the button, message said that the service wasn't active so I talked to an advisor and activated my account. She said she was sending a refresh signal to update my unit, and that it would take up to 48 hours to completely activate. It's been about a week and pressing the OnStar button still tells me I don't have an active account, I can't access the my GMC app as far as it talking to the vehicle, or using any of the features BUT I had an additional key made today and got an email alerting me of possible theft, so clearly this thing is communicating, I just can't use any of the features that I'm paying for such as Wi-Fi, remote start, etc. when I called the OnStar advisor they're only advice was to go to the dealer, but when I went to the dealer they just kind of shrugged their shoulders and started talking about replacing multi-thousand dollar control modules when I don't think that's the problem here.

  • Advisor_Erin's avatar
    Advisor_Erin
    Moderator
    2 years ago

    Thanks for sharing your experience with us. The best way to tell if there is a hardware concern with your vehicle's OnStar hardware is to look at the color of the LED light next to your blue OnStar button. If the light is green, you should be able to connect with an advisor by pushing the blue button. If the LED light is red or there is no color when your vehicle is on, there may be a concern with the hardware which needs to be addressed by your preferred dealership. Feel free to send us an email to socialmedia@gm.com with "ATTN: OS Community/YukonDon76" in the subject line with any further questions. 

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GMC app not working after OnStar activated and GMC.com says OnStar no active in my account??","id":"message:1245","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:11161"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1245"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1245"},"body@stripHtml({\"truncateLength\":200})":" just purchased a 11k mile 2023 GMC2500.  Activated OnStar via truck cabin button and shows active in the vehicle information center.  My GMC account shows no OnStar active and MyGMC mobile app keeps ...","body@stringLength":"544","rawBody":"

just purchased a 11k mile 2023 GMC2500.  Activated OnStar via truck cabin button and shows active in the vehicle information center.  My GMC account shows no OnStar active and MyGMC mobile app keeps asking me to activate OnStar.  Is there a lag time between when you activate and when it shows in the app?  Prior owner had OnStar and i just wanted to transfer to me.  i  deleted and re installed the mobile app without success, just keeps asking me to activate.  Who can  help resolve this please?

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just purchased a 11k mile 2023 GMC2500.  Activated OnStar via truck cabin button and shows active in the vehicle information center.  My GMC account shows no OnStar active and MyGMC mobile app keeps asking me to activate OnStar.  Is there a lag time between when you activate and when it shows in the app?  Prior owner had OnStar and i just wanted to transfer to me.  i  deleted and re installed the mobile app without success, just keeps asking me to activate.  Who can  help resolve this please?

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Looks like I'm also having a similar issue. Purchased a 2018 Yukon XL Denali, pressed the button, message said that the service wasn't active so I talked to an advisor and activated my account. She said she was sending a refresh signal to update my unit, and that it would take up to 48 hours to completely activate. It's been about a week and pressing the OnStar button still tells me I don't have an active account, I can't access the my GMC app as far as it talking to the vehicle, or using any of the features BUT I had an additional key made today and got an email alerting me of possible theft, so clearly this thing is communicating, I just can't use any of the features that I'm paying for such as Wi-Fi, remote start, etc. when I called the OnStar advisor they're only advice was to go to the dealer, but when I went to the dealer they just kind of shrugged their shoulders and started talking about replacing multi-thousand dollar control modules when I don't think that's the problem here.

","body@stringLength":"1007","rawBody":"

Looks like I'm also having a similar issue. Purchased a 2018 Yukon XL Denali, pressed the button, message said that the service wasn't active so I talked to an advisor and activated my account. She said she was sending a refresh signal to update my unit, and that it would take up to 48 hours to completely activate. It's been about a week and pressing the OnStar button still tells me I don't have an active account, I can't access the my GMC app as far as it talking to the vehicle, or using any of the features BUT I had an additional key made today and got an email alerting me of possible theft, so clearly this thing is communicating, I just can't use any of the features that I'm paying for such as Wi-Fi, remote start, etc. when I called the OnStar advisor they're only advice was to go to the dealer, but when I went to the dealer they just kind of shrugged their shoulders and started talking about replacing multi-thousand dollar control modules when I don't think that's the problem here.

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More"},"localOverride":false},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"F2A900","icon":null,"rankStyle":"TEXT"},"User:user:4336":{"__typename":"User","id":"user:4336","uid":4336,"login":"Advisor_Erin","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-12-13T09:47:33.781-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:hvjin24938/user:4336"},"ModerationData:moderation_data:2033":{"__typename":"ModerationData","id":"moderation_data:2033","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2033":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4336"},"id":"message:2033","revisionNum":1,"uid":2033,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"parent":{"__ref":"ForumReplyMessage:message:2022"},"conversation":{"__ref":"Conversation:conversation:1245"},"subject":"Re: my GMC app not working after OnStar activated and GMC.com says OnStar no active in my account??","moderationData":{"__ref":"ModerationData:moderation_data:2033"},"body":"

Thanks for sharing your experience with us. The best way to tell if there is a hardware concern with your vehicle's OnStar hardware is to look at the color of the LED light next to your blue OnStar button. If the light is green, you should be able to connect with an advisor by pushing the blue button. If the LED light is red or there is no color when your vehicle is on, there may be a concern with the hardware which needs to be addressed by your preferred dealership. Feel free to send us an email to socialmedia@gm.com with \"ATTN: OS Community/YukonDon76\" in the subject line with any further questions. 

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