Forum Discussion
My GMC app.
Has anybody actually had their OnStar app work right after they’ve contacted OnStar about the issues with the app. I’ve owned a truck for over a year and it hasn’t worked right since day one. I’ve contacted OnStar no less than six times and every time they run a diagnostic, it’ll work for two days or less and then you just get tired of it,as of right now my app has been down for 25 days again and I’m just kind of giving up on it. It is a good app when it works. It just doesn’t never work.
5 Replies
We know how frustrating long-standing concerns can be. Our team would be glad to connect and learn more about this concern. To get started please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full contact information along with either your OnStar account number or VIN. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
No I’m not satisfied they want me to go to the dealer for an app that a lot of customers are having the same issues. My dealer is 100 miles away don’t have time. What are they going to do.
We’ve replied to your private message and wanted to follow up here as well. If you’d like to continue the conversation or have more questions, you can respond to our private message anytime.
The app is not working as usual. I have followed your recommendations for the last year and nothing has worked for more than a couple of days. Has to be an app issue because everything works but the status update. There is a lot of people out there with the same issue. This didn’t start overnight, hasn’t worked right for me close to a year. Frustrating when you buy a new truck and something as trivial as an app takes away from the ownership of this truck. I’m done calling will just pay attention to the community to see if GM ever comes up with a fix.