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gskala
New Contributor
6 months ago

My Chevy App not updating vehicle status for a 2024 Silverado EV RST

I recently took delivery of a 2024 Silverado EV RST.  I've activated my Onstar account unsing the Onstar button in the vehicle a few days ago.  The My Chevy App is not working properly.  I've uninstalled and reinstalled the app twice now.  Below is what I'm experiencing.

  1. I don't see any info about the vehicle, charging, climate control, etc.
  2. When I tap on Vehicle Status, no information is shown.  Tire pressures and odometer come up blank.
  3. I can see that the  vehicle software is up to date as well as the update history
  4. When I first login and tap on my account icon, the points balance reads as zero but when I tap on the right arrow, the balance is correct.   Once I do that, when I tap on my account icon, the balance is correct.
  5. When I select Vehicle Locate the only selectable action is "Shop Now"  which takes me to Onstar plan options.
  6. I am able to unlock and open the frunk via the app.
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Chevy App not updating vehicle status for a 2024 Silverado EV RST","id":"message:3565","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:3565","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:27080"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:3565"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:3565"},"body":"

I recently took delivery of a 2024 Silverado EV RST.  I've activated my Onstar account unsing the Onstar button in the vehicle a few days ago.  The My Chevy App is not working properly.  I've uninstalled and reinstalled the app twice now.  Below is what I'm experiencing.

  1. I don't see any info about the vehicle, charging, climate control, etc.
  2. When I tap on Vehicle Status, no information is shown.  Tire pressures and odometer come up blank.
  3. I can see that the  vehicle software is up to date as well as the update history
  4. When I first login and tap on my account icon, the points balance reads as zero but when I tap on the right arrow, the balance is correct.   Once I do that, when I tap on my account icon, the balance is correct.
  5. When I select Vehicle Locate the only selectable action is \"Shop Now\"  which takes me to Onstar plan options.
  6. I am able to unlock and open the frunk via the app.
","body@stringLength":"1006","rawBody":"

I recently took delivery of a 2024 Silverado EV RST.  I've activated my Onstar account unsing the Onstar button in the vehicle a few days ago.  The My Chevy App is not working properly.  I've uninstalled and reinstalled the app twice now.  Below is what I'm experiencing.

  1. I don't see any info about the vehicle, charging, climate control, etc.
  2. When I tap on Vehicle Status, no information is shown.  Tire pressures and odometer come up blank.
  3. I can see that the  vehicle software is up to date as well as the update history
  4. When I first login and tap on my account icon, the points balance reads as zero but when I tap on the right arrow, the balance is correct.   Once I do that, when I tap on my account icon, the balance is correct.
  5. When I select Vehicle Locate the only selectable action is \"Shop Now\"  which takes me to Onstar plan options.
  6. I am able to unlock and open the frunk via the app.
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We appreciate you providing these details. Our team would be more than happy to take a further look into your account and double-check any applicable enrollments. So we may, please send an email to socialmedia@gm.com with ATTN: OnStar Community/gskala in the subject headline. This will allow us to reference your Community post and assist to the best of our abilities moving forward. We will keep an eye out for your reply in the meantime. 

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