Forum Discussion

Elee's avatar
Elee
New Contributor
2 years ago
Solved

My Chevrolet app not remote starting my vehicle

I open the app and hold down the start button and all is says is sending. I closed the app several time and even logged off, but when i reopen it, its still "sending." What do i need to do. I paid to...
  • Advisor_Kaitlyn's avatar
    Advisor_Kaitlyn
    4 years ago

    The plan at the rate of $200/year sounds like the Annual Plan for Unlimited Data. Enrolling into that plan will provide you with Unlimited Data for 12 months. Our plans that have an Annual rate option offer a slight discount with no difference in the service they provide. If you have any specific questions about offers available to you, please send an email to socialmedia@gm.com for further assistance.

TDU123's avatar
TDU123
New Contributor
2 years ago
  1. MyChevrolet App is unable to connect to the server and isn't able to update vehicle status.  The Onstar Driver part works and records my trips, but I can't use the remote start or check my vehicle status.  I have uninstalled and reinstalled the app, and restarted my phone and today, a tech from OnStar called and said I need to have my vehicle unit looked at.  I don't think my vehicle unit is the problem.
  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    2 years ago

    We appreciate you bringing these Vehicle Status concerns to our attention. So we may take a further look into things on our end, please email us at socialmedia@gm.com with ATTN: OnStar Community/TDU123 in the subject headline. We hope to hear from you soon. 

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I closed the app several time and even logged off, but when i reopen it, its still \"sending.\" What do i need to do. I paid to...","body@stringLength":"412","rawBody":"

I open the app and hold down the start button and all is says is sending. I closed the app several time and even logged off, but when i reopen it, its still \"sending.\" What do i need to do. I paid too much for this feature for it not to work 

Also with this app stuck on \"sending\" i don't know if the lock or unlock buttons work. 😡

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I open the app and hold down the start button and all is says is sending. I closed the app several time and even logged off, but when i reopen it, its still \"sending.\" What do i need to do. I paid too much for this feature for it not to work 

Also with this app stuck on \"sending\" i don't know if the lock or unlock buttons work. 😡

"},"Conversation:conversation:1849":{"__typename":"Conversation","id":"conversation:1849","solved":true,"topic":{"__ref":"ForumTopicMessage:message:1849"},"lastPostingActivityTime":"2024-03-14T12:35:33.690-07:00","lastPostTime":"2024-03-14T12:35:33.690-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:1849":{"__typename":"ModerationData","id":"moderation_data:1849","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1849_1":{"__typename":"Revision","id":"revision:1849_1","lastEditTime":"2024-02-11T05:56:53.829-08:00"},"ForumReplyMessage:message:1981":{"__typename":"ForumReplyMessage","id":"message:1981","conversation":{"__ref":"Conversation:conversation:1849"},"author":{"__ref":"User:user:19902"},"revisionNum":1,"uid":1981,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: My Chevrolet app not remote starting my vehicle","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1981"},"parent":{"__ref":"ForumTopicMessage:message:1849"},"body":"
  1. MyChevrolet App is unable to connect to the server and isn't able to update vehicle status.  The Onstar Driver part works and records my trips, but I can't use the remote start or check my vehicle status.  I have uninstalled and reinstalled the app, and restarted my phone and today, a tech from OnStar called and said I need to have my vehicle unit looked at.  I don't think my vehicle unit is the problem.
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  1. MyChevrolet App is unable to connect to the server and isn't able to update vehicle status.  The Onstar Driver part works and records my trips, but I can't use the remote start or check my vehicle status.  I have uninstalled and reinstalled the app, and restarted my phone and today, a tech from OnStar called and said I need to have my vehicle unit looked at.  I don't think my vehicle unit is the problem.
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Thanks for reaching out about this. As an initial troubleshooting step, we ask that you please uninstall/reinstall the app from your device. If you continue having difficulties after this, please send us an email to socialmedia@gm.com with \"ATTN: OS Community/Elee\" in the subject line so we can further assist. 

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We appreciate you bringing these Vehicle Status concerns to our attention. So we may take a further look into things on our end, please email us at socialmedia@gm.com with ATTN: OnStar Community/TDU123 in the subject headline. We hope to hear from you soon. 

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