Forum Discussion

Elee's avatar
Elee
New Contributor
2 years ago
Solved

My Chevrolet app not remote starting my vehicle

I open the app and hold down the start button and all is says is sending. I closed the app several time and even logged off, but when i reopen it, its still "sending." What do i need to do. I paid to...
  • Former OnStar Advisor's avatar
    Former OnStar Advisor
    2 years ago

    Thanks for reaching out about this. As an initial troubleshooting step, we ask that you please uninstall/reinstall the app from your device. If you continue having difficulties after this, please send us an email to socialmedia@gm.com with "ATTN: OS Community/Elee" in the subject line so we can further assist. 

Kiwi65's avatar
Kiwi65
New Contributor
9 days ago

Just in case, I bought my Chev Tahoe a month ago and called Support etc to fix my Chevrolet app on my iPhone. It wasn't updating the mileage, distance to empty. Nothing was working eg offloading app data, deleting the app and reinstalling. Then I realized that I hadn't accepted the terms and conditions on the main screen of the vehicle itself. Go to MyChevrolet on the main screen and you will see that you have to agree to the terms and conditions. After I did this, my app now refreshes perfectly. No one at OnStar or Chevrolet told me to do this but it was a very simple fix. I haven't seen it mentioned elsewhere but this might be a common problem for people who have just purchased a new vehicle. 

  • Advisor_Sara's avatar
    Advisor_Sara
    Moderator
    9 days ago

    We appreciate you sharing your recent experience, and our team is glad to hear that you were able to find a resolution to your myChevrolet app concerns. If you ever find yourself in need of additional support down the road, our team is always here to assist. We're just a message away.