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Amyo's avatar
Amyo
New Contributor
3 years ago

My Chevrolet app - unable to retrieve....

Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the "unable to retrieve account details" error. I have uninstalled and reinstalled the app, resta...
JWW0339
Shae3838's avatar
Shae3838
New Contributor
11 months ago

You tell us all to send an email. I was already in contact with OnStar a few weeks before I posted here. Now all I get is an email....if you haven't heard from us a in 2 days please send us a reply to this email.  I never hear back from them. I email then they escalate it. No one calls and nothing gets fixed. Then more emails. I'm currently waiting on a call for possibly Monday. This is ridiculous. We all pay good money for this program and we can't use it. You need to go back to what you were doing before because this just isn't working.

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Chevrolet app - unable to retrieve....","id":"message:1161","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1161","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:8493"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1161"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1161"},"body@stripHtml({\"truncateLength\":200})":" Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the \"unable to retrieve account details\" error. I have uninstalled and reinstalled the app, resta...","body@stringLength":"302","rawBody":"

Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the \"unable to retrieve account details\" error. I have uninstalled and reinstalled the app, restarted the phone and it just doesn't work. 

What are the next steps? 

 

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Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the \"unable to retrieve account details\" error. I have uninstalled and reinstalled the app, restarted the phone and it just doesn't work. 

What are the next steps? 

 

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You tell us all to send an email. I was already in contact with OnStar a few weeks before I posted here. Now all I get is an email....if you haven't heard from us a in 2 days please send us a reply to this email.  I never hear back from them. I email then they escalate it. No one calls and nothing gets fixed. Then more emails. I'm currently waiting on a call for possibly Monday. This is ridiculous. We all pay good money for this program and we can't use it. You need to go back to what you were doing before because this just isn't working.

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You tell us all to send an email. I was already in contact with OnStar a few weeks before I posted here. Now all I get is an email....if you haven't heard from us a in 2 days please send us a reply to this email.  I never hear back from them. I email then they escalate it. No one calls and nothing gets fixed. Then more emails. I'm currently waiting on a call for possibly Monday. This is ridiculous. We all pay good money for this program and we can't use it. You need to go back to what you were doing before because this just isn't working.

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We understand the importance of reliable services, Shae. Our team here does apologize for any miscommunications via email. To further clarify, have you had the opportunity to speak with a live Advisor regarding your ongoing concerns? If not, we would like to take a further look into things on our end. Do not hesitate to let us know if you are not contacted moving forward.

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