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Amyo's avatar
Amyo
New Contributor
3 years ago

My Chevrolet app - unable to retrieve....

Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the "unable to retrieve account details" error. I have uninstalled and reinstalled the app, resta...
JWW0339
SSPattison's avatar
SSPattison
New Contributor
11 months ago

I've been having the same problem after upgrade to app version 6.25.0 (6.25.2 won't even open!).   Ver 6.24.2 had the same problem yesterday so I let the app sit open all night.  This morning it worked!  My vehicle details were retrieved.  After the announcement about Tesla chargers being available to Bolt drivers, I figured I'd upgrade to the next app version, but now I am stuck at "Unable to load" again.  How about finding out what the problem is here!!!!

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Chevrolet app - unable to retrieve....","id":"message:1161","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1161","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:8493"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1161"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1161"},"body@stripHtml({\"truncateLength\":200})":" Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the \"unable to retrieve account details\" error. I have uninstalled and reinstalled the app, resta...","body@stringLength":"302","rawBody":"

Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the \"unable to retrieve account details\" error. I have uninstalled and reinstalled the app, restarted the phone and it just doesn't work. 

What are the next steps? 

 

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Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the \"unable to retrieve account details\" error. I have uninstalled and reinstalled the app, restarted the phone and it just doesn't work. 

What are the next steps? 

 

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I've been having the same problem after upgrade to app version 6.25.0 (6.25.2 won't even open!).   Ver 6.24.2 had the same problem yesterday so I let the app sit open all night.  This morning it worked!  My vehicle details were retrieved.  After the announcement about Tesla chargers being available to Bolt drivers, I figured I'd upgrade to the next app version, but now I am stuck at \"Unable to load\" again.  How about finding out what the problem is here!!!!

","body@stringLength":"493","rawBody":"

I've been having the same problem after upgrade to app version 6.25.0 (6.25.2 won't even open!).   Ver 6.24.2 had the same problem yesterday so I let the app sit open all night.  This morning it worked!  My vehicle details were retrieved.  After the announcement about Tesla chargers being available to Bolt drivers, I figured I'd upgrade to the next app version, but now I am stuck at \"Unable to load\" again.  How about finding out what the problem is here!!!!

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We do appreciate you sharing this experience. If you've completed any previously suggested troubleshooting, don't hesitate to send us an email to socialmedia@gm.com with ATTN: OnStar Community/SSPattison in the subject headline. Feel free to provide us with additional details, including a screenshot of the mobile app moving forward. We hope to hear from you soon. 

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