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Amyo's avatar
Amyo
New Contributor
2 years ago

My Chevrolet app - unable to retrieve....

Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the "unable to retrieve account details" error. I have uninstalled and reinstalled the app, resta...
JWW0339
SSPattison's avatar
SSPattison
New Contributor
8 months ago

I've been having the same problem after upgrade to app version 6.25.0 (6.25.2 won't even open!).   Ver 6.24.2 had the same problem yesterday so I let the app sit open all night.  This morning it worked!  My vehicle details were retrieved.  After the announcement about Tesla chargers being available to Bolt drivers, I figured I'd upgrade to the next app version, but now I am stuck at "Unable to load" again.  How about finding out what the problem is here!!!!

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    7 months ago

    We do appreciate you sharing this experience. If you've completed any previously suggested troubleshooting, don't hesitate to send us an email to socialmedia@gm.com with ATTN: OnStar Community/SSPattison in the subject headline. Feel free to provide us with additional details, including a screenshot of the mobile app moving forward. We hope to hear from you soon. 

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I have uninstalled and reinstalled the app, resta...","body@stringLength":"302","rawBody":"

Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the \"unable to retrieve account details\" error. I have uninstalled and reinstalled the app, restarted the phone and it just doesn't work. 

What are the next steps? 

 

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Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the \"unable to retrieve account details\" error. I have uninstalled and reinstalled the app, restarted the phone and it just doesn't work. 

What are the next steps? 

 

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I've been having the same problem after upgrade to app version 6.25.0 (6.25.2 won't even open!).   Ver 6.24.2 had the same problem yesterday so I let the app sit open all night.  This morning it worked!  My vehicle details were retrieved.  After the announcement about Tesla chargers being available to Bolt drivers, I figured I'd upgrade to the next app version, but now I am stuck at \"Unable to load\" again.  How about finding out what the problem is here!!!!

","body@stringLength":"493","rawBody":"

I've been having the same problem after upgrade to app version 6.25.0 (6.25.2 won't even open!).   Ver 6.24.2 had the same problem yesterday so I let the app sit open all night.  This morning it worked!  My vehicle details were retrieved.  After the announcement about Tesla chargers being available to Bolt drivers, I figured I'd upgrade to the next app version, but now I am stuck at \"Unable to load\" again.  How about finding out what the problem is here!!!!

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We do appreciate you sharing this experience. If you've completed any previously suggested troubleshooting, don't hesitate to send us an email to socialmedia@gm.com with ATTN: OnStar Community/SSPattison in the subject headline. Feel free to provide us with additional details, including a screenshot of the mobile app moving forward. We hope to hear from you soon. 

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