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mk40niner

New Contributor

12 months ago

Linking MyGMC skill in Alexa app broken for months!

Francetich

New Contributor

7 months ago

Basically, taking steps backwards. What BS.

Advisor_Jack
Moderator
6 months ago
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We regret to hear of these difficulties and the frustration that it has caused you regarding the myGMC Alexa skill. For your awareness, our goal is to provide our members access to OnStar, wherever they are. We found that our members prefer to use remote commands in their vehicle mobile apps. In response, we’ve since ended the myGMC skill for Amazon Alexa. On October 31, 2024, users who had set up (linked) the vehicle mobile app skill to their Amazon Alexa device were un-linked from the skill and no longer be able to perform any related functions, which include sending voice commands to their vehicle, through their Alexa device. Any new or existing members will no longer be able to set up the skill through their Alexa device. No other services were impacted by this discontinuation. If there is anything else that our team may assist you with, please feel free to respond back to us here. We're always happy to help.

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MyGMC skill in Alexa app broken for months!","id":"message:2442","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:2442","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:23504"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:2442"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2442"},"body@stripHtml({\"truncateLength\":200})":" The myGMC skill in the Alexa app has been broken since June 2024! There are countless reviews in the Alexa app under the MyGMC skill, does anyone even monitor these reviews?? Has the app been scrappe...","body@stringLength":"958","rawBody":"

The myGMC skill in the Alexa app has been broken since June 2024! There are countless reviews in the Alexa app under the MyGMC skill, does anyone even monitor these reviews?? Has the app been scrapped but you are not telling anyone? What's going on here?? Yes, I've removed and readded the MyGMC skill multiple tmes now, I've also deleted and reinstalled the Alexa app to see if would fix the issue but like all of the other frustrated users, it does NOT! You get a BAD GATEWAY error EVERY TIME you try to link the skill since June 2024! Broken for a few days or even a week, I get it, but broken for several months seems like no one's even working on it. Can someone please just come out and say that the myGMC skill has been abandoned? Confirmation of this world be greatly appreciated. I pay for the OnStar service so that I can use this skill and I've been holding out with hope of a resolution. Should I just cancel my OnStar subscription??

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Basically, taking steps backwards. What BS.

","body@stringLength":"50","rawBody":"

Basically, taking steps backwards. What BS.

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We regret to hear of these difficulties and the frustration that it has caused you regarding the myGMC Alexa skill. For your awareness, our goal is to provide our members access to OnStar, wherever they are. We found that our members prefer to use remote commands in their vehicle mobile apps. In response, we’ve since ended the myGMC skill for Amazon Alexa. On October 31, 2024, users who had set up (linked) the vehicle mobile app skill to their Amazon Alexa device were un-linked from the skill and no longer be able to perform any related functions, which include sending voice commands to their vehicle, through their Alexa device. Any new or existing members will no longer be able to set up the skill through their Alexa device. No other services were impacted by this discontinuation. If there is anything else that our team may assist you with, please feel free to respond back to us here. We're always happy to help.

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