Forum Discussion
Can't add family member
What is uninstalling/reinstalling the app going to do? My wife is receiving the invites, but it turns out the issue is with your website. She gets logged in but can't accept the invite because your website won't accept her address to complete her profile. We suspect the issue is related to our city, because I learned that the dealer we bought from had to enter a neighboring city in order to get my account set up. She receives no error message; she enters our address and submits the change, and she remains on the same page.
We appreciate you following up with us here to share the results of these steps as well as some additional details regarding this concern, @rdbecker. For your awareness, our team recommends uninstalling/reinstalling as a first step to all to ensure that your device is running the apps' most up to date software. It would be our pleasure to look further into this situation to identify the best resolution moving forward. To continue, we kindly ask that you send us a private message with the email that your wife is using to sign into the app/her myAccount profile. All you need to do is click the envelope icon and address your message to Advisor_Jack to begin. We'll be on the lookout for your response and hope to connect again soon to continue assisting. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.