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dermotjones
New Contributor
2 years ago
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Apps will not open in 2021 Silverado Trail Boss LT shows connection error

This is unacceptable! you guys need to fix this issue, I am not able to down load any apps in my new truck.  I will be calling ever month expecting a credit for the full amount of my services till i...
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Advisor_Helen
Moderator
2 years ago
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We appreciate you bringing these infotainment concerns to our attention. We would like to take a further look into things on our end and assist to the best of our abilities regarding any application concerns. So we may, kindly email additional details to socialmedia@gm.com with ATTN: OnStar Community/dermotjones in the subject headline moving forward. 

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will not open in 2021 Silverado Trail Boss LT shows connection error","id":"message:1598","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1598","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:17614"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1598"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1598"},"body@stripHtml({\"truncateLength\":200})":" This is unacceptable! you guys need to fix this issue, I am not able to down load any apps in my new truck.  I will be calling ever month expecting a credit for the full amount of my services till i...","body@stringLength":"408","rawBody":"

This is unacceptable! you guys need to fix this issue, I am not able to down load any apps in my new truck. 

I will be calling ever month expecting a credit for the full amount of my services till it's fixed. I will also be reaching out to the the news outfits about this issue. it should not be this hard to figure out what the problem is and fix it.

 

 

 

","kudosSumWeight":0,"postTime":"2023-12-03T20:53:44.367-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1598_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":12648},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

This is unacceptable! you guys need to fix this issue, I am not able to down load any apps in my new truck. 

I will be calling ever month expecting a credit for the full amount of my services till it's fixed. I will also be reaching out to the the news outfits about this issue. it should not be this hard to figure out what the problem is and fix it.

 

 

 

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We appreciate you bringing these infotainment concerns to our attention. We would like to take a further look into things on our end and assist to the best of our abilities regarding any application concerns. So we may, kindly email additional details to socialmedia@gm.com with ATTN: OnStar Community/dermotjones in the subject headline moving forward. 

","body@stringLength":"366","rawBody":"

We appreciate you bringing these infotainment concerns to our attention. We would like to take a further look into things on our end and assist to the best of our abilities regarding any application concerns. So we may, kindly email additional details to socialmedia@gm.com with ATTN: OnStar Community/dermotjones in the subject headline moving forward. 

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We truly appreciate you providing us with this experience. Our team here has further documented your sentiments for internal review, and we would like the opportunity to apologize for this situation. Moving forward, do not hesitate to follow-up with us via email if there is anything we can assist with. We are here to help to the best of our abilities. 

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