App not updating

We appreciate you bringing these difficulties with the app to our attention. This is certainly not reminiscent of the user experience we work hard to provide for our loyal members. As a first step, our team asks that you attempt to power cycle your Traverse to see if these difficulties resolve. We've listed the steps below. If you continue to encounter trouble after completing these, please send us an email to socialmedia@gm.com with, "ATTN:OS Community/st22" in the subject line so that we may assist further. 

Detailed Power Cycle Process Steps:

Note:  If vehicle is not currently running (engine on, ignition on), you will need to start the vehicle and run for at least 60 seconds.

Note:  Only perform these steps when it is safe to do so.

1. Enter the vehicle and turn ignition on
   1. Move vehicle to an open, uncovered area, if not already
   2. Vehicle should run for at least 60 seconds
2. Shut off vehicle
3. Remove Key from ignition or Press start/stop button
4. Open the driver’s door
5. Only if Safe to do so, customer to exit vehicle
   1. Key FOB must also exit vehicle
6. Close Driver's door
   1. All other doors, hatch, liftgate should also be closed
7. Lock vehicle doors using Key FOB
   1. Key FOB must be outside of vehicle
8. Critical Step:  Wait ~2 minutes (or until OnStar LED goes out)
   1. This allows time for the OnStar unit and other electrical systems to turn off
   2. At a minimum, the OnStar unit needs to turn off
9.  Re-Enter the vehicle and turn ignition on
   1. Move vehicle to an open, uncovered area, if not already
10. Vehicle should run for at least 60 seconds
11. Retest