App not refreshing vehicle status

We do appreciate your outreach, Tati. Please know, a connected vehicle plan, such as the Remote Access Plan, Essentials Plan, or Premium Plan, is required to utilize the Vehicle Status feature within the mobile app. With this, the ten year Connected Access Plan allows you access to the mobile app, but does not include features such as Vehicle Status updates or the Remote Key Fob. You can check your enrollment by visiting your GM Account. 

If your vehicle is currently enrolled within an applicable plan and you have completed previous troubleshooting, our team here would like to take a further look into things on our end. Kindly email socialmedia@gm.com with ATTN: OnStar Community/Tatihudson in the subject headline. This will allow us to locate your Community post and further investigate any concerns related to your Vehicle Status. We will keep an eye out for your reply in the meantime.