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Camarogirl's avatar
Camarogirl
New Contributor
3 years ago

App not connected to ONSTAR services

Hello, I recently purchased a 2022 GMC Sierra with the new infotainment system. In 3 short weeks my truck ate throw 3GB, I called ONSTAR for support and they blamed me. Apparently, my phone used all ...
blacktruck's avatar
blacktruck
New Contributor
3 years ago
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my chevrolet won't work! 2 days now and no help

there say its a server issue how much longer!!!

Advisor_Makayla's avatar
Advisor_Makayla
Community Manager
3 years ago
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We understand how frustrating it can be when the app isn’t working. Our team would like the opportunity to assist with your concerns and get your myChevrolet App up and running again. To get started, please send us an email with details to socialmedia@gm.com and “ATTN: OnStar Community/blacktruck” in the subject line so we can further assist.

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services","id":"message:629","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:3144"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:629"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:629"},"body@stripHtml({\"truncateLength\":200})":" Hello, I recently purchased a 2022 GMC Sierra with the new infotainment system. In 3 short weeks my truck ate throw 3GB, I called ONSTAR for support and they blamed me. Apparently, my phone used all ...","body@stringLength":"1267","rawBody":"

Hello, I recently purchased a 2022 GMC Sierra with the new infotainment system. In 3 short weeks my truck ate throw 3GB, I called ONSTAR for support and they blamed me. Apparently, my phone used all my data. The first girl said they have tools to figure out what used the data from the truck but I needed to call tech support. A few days later I call tech support to be told they don’t have tools to diagnose where the data was used and it was all my phone. 3GB gone and not a single app used on the truck. Then, I try to set up myGMC to my app to use the remote start. It tells me that my truck is not connected to ONSTAR services and to press the blue button, so I did. Just to be told the truck is activated and there shouldn’t be an issue. Over an hour on the phone and logged into the website numerous times, through every single page and nothing. The GMC website literally says my truck is NOT connected to ONSTAR services and there’s no place to link my account. When I try to activate ONSTAR on the website it says there’s an error and to call. How am I supposed to use the remote services when the my.gmc.ca says my truck doesn’t have ONSTAR activated, but ONSTAR is saying it is activated!?? Tell my why I’m paying for services that I can’t even use?

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We understand how frustrating it can be when the app isn’t working. Our team would like the opportunity to assist with your concerns and get your myChevrolet App up and running again. To get started, please send us an email with details to socialmedia@gm.com and “ATTN: OnStar Community/blacktruck” in the subject line so we can further assist.

","body@stringLength":"352","rawBody":"

We understand how frustrating it can be when the app isn’t working. Our team would like the opportunity to assist with your concerns and get your myChevrolet App up and running again. To get started, please send us an email with details to socialmedia@gm.com and “ATTN: OnStar Community/blacktruck” in the subject line so we can further assist.

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my chevrolet won't work! 2 days now and no help

there say its a server issue how much longer!!!

","body@stringLength":"108","rawBody":"

my chevrolet won't work! 2 days now and no help

there say its a server issue how much longer!!!

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