Forum Discussion

Camarogirl's avatar
Camarogirl
New Contributor
3 years ago

App not connected to ONSTAR services

Hello, I recently purchased a 2022 GMC Sierra with the new infotainment system. In 3 short weeks my truck ate throw 3GB, I called ONSTAR for support and they blamed me. Apparently, my phone used all ...
Jags's avatar
Jags
New Contributor
2 months ago

I've similar issue with my lyriq since 6-Mar-2025. I called OnStar support and they tried to restart the services remotely but failed to and asked me to go to a dealership for help.

Interestingly I found out that 4 other friends of mine (2 with Cadillac lyriq and other 2 with Chevrolet cars) are facing the same issue since 6-Mar. It's disappointing that OnStar doesn't notice the pattern and is not able to fix this wider issue. 

After researching I found this community where similar issue have been reported since last 3 years.

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    2 months ago

    We appreciate you sharing these details regarding your services. If you continue to experience concerns, our social care team is here to assist to the best of our abilities alongside your certified dealership. Please do not hesitate to email us at socialmedia@gm.com with ATTN: OnStar Community/Jags in the subject headline. This will allow us to further investigate your account and help in any way that we can.