Forum Discussion
App download & Mobile app
my 2017 Cadillac XTS luxury I’ve had caddy for four months and I still can’t activate my apps on my Q system and OnStar. I’ve called them five times and I always get support. They say that my plan activated I do connect to the hotspot but I can’t connect to sign in it keeps saying error no service so, I spoke to tier 3 and said can’t access sign in to account told her just bought car. She’s said that it wasn’t active on there end sign privacy report reset system Cue system I’m connected to car WiFi and on star but not activation on there end says going to report it to the higher up says 3to5 days it’s been 3weeks my mobile app shows I’ve got to set up on star even though I’ve got service The app is horrible. They can’t figure out what the deal is. I went to tier 4 support my and restart it and reset system and app 4times Tseal connected and then they see that app’s not connected so please help me tell me what to do
1 Reply
Our team would like to update your case and ensure contact moving forward. So we may, please send us a private message to OnStar_Support moving forward. This will allow us to take a further look into your account details on our end and assist to the best of our abilities. Simply select the envelope icon at the top right of your screen to get started.
