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Valiant59
New Contributor II
5 months ago

“GBI” Radio/Infotainment system can’t let you edit radio presets or personalize climate settings?!

Just took delivery of our new 2025 GMC Sierra 1500 Denali two weeks ago and have been disappointed on several issues that don’t seem to work: I received an e-mail from OnStar that mentioned I coul...
reallygm's avatar
reallygm
New Contributor III
3 months ago

Just to let you know "Valiant59", the weather channel app is no longer in the list of apps available on my 2020 GMC Canyon Denali. Luckly I have it installed, and it works. It also doesn't show up on my installed apps page either. Something has changed. Wait till you try the GMC Map + app. It crashes my infotainment system on 2020 canyon. Hope it works on yours if you dare to install. Too bad we can`t have apps available that really are value added. The list of apps I can install are really a waste. Only one I use is IHeart radio. If I install MAPS+ it no longer works. Welcome to the infotainment system nightmare that never gets fixed.

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Radio/Infotainment system can’t let you edit radio presets or personalize climate settings?!","id":"message:3725","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:28112"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:3725"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3725"},"body@stripHtml({\"truncateLength\":200})":" Just took delivery of our new 2025 GMC Sierra 1500 Denali two weeks ago and have been disappointed on several issues that don’t seem to work: I received an e-mail from OnStar that mentioned I coul...","body@stringLength":"1520","rawBody":"

Just took delivery of our new 2025 GMC Sierra 1500 Denali two weeks ago and have been disappointed on several issues that don’t seem to work:

I received an e-mail from OnStar that mentioned I could personalize radio presets ad climate preferences via the my GMC app. I have the APP - and been unsinnig it with pour previous 2021 GMC Canyon Denali. At one point - I had the ability to edit the radio presets - but that ability disappeared without notice and I never saw it again. 

 

Since it was mentioned in the email that that ability WAS part of the app, I went looking for it. No Joy.

I asked about it here, and a helpful member suggested a solution. That didn’t fix the problem.

I just spent 45 minutes (idling in my driveway) with an OnStar rep trying to fix the problem. After researching, they said that my “GBI” Radio that this vehicle is equipped with can’t do this functions. 

What?!

I’m not convinced that that is the ultimate answer - I would certainly think that my 2025 Denali trim level GMC has AT LEAST as much capability as my 2021 did.

 

I’m feeling a bit disappointed =- and that’s NOT a feeling one should have with a brand new $70,000 vehicle. 

 

Seems I also can’t locate, download, or install the AudioBooks app, or the Weather Channel app I had in my old GMC vehicle.

Just disappointing….

I’m sure the answer is out there - I guess I just have to find the right person to ask.

","kudosSumWeight":2,"postTime":"2025-01-11T11:37:55.702-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:3725_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":818},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Just took delivery of our new 2025 GMC Sierra 1500 Denali two weeks ago and have been disappointed on several issues that don’t seem to work:

I received an e-mail from OnStar that mentioned I could personalize radio presets ad climate preferences via the my GMC app. I have the APP - and been unsinnig it with pour previous 2021 GMC Canyon Denali. At one point - I had the ability to edit the radio presets - but that ability disappeared without notice and I never saw it again. 

 

Since it was mentioned in the email that that ability WAS part of the app, I went looking for it. No Joy.

I asked about it here, and a helpful member suggested a solution. That didn’t fix the problem.

I just spent 45 minutes (idling in my driveway) with an OnStar rep trying to fix the problem. After researching, they said that my “GBI” Radio that this vehicle is equipped with can’t do this functions. 

What?!

I’m not convinced that that is the ultimate answer - I would certainly think that my 2025 Denali trim level GMC has AT LEAST as much capability as my 2021 did.

 

I’m feeling a bit disappointed =- and that’s NOT a feeling one should have with a brand new $70,000 vehicle. 

 

Seems I also can’t locate, download, or install the AudioBooks app, or the Weather Channel app I had in my old GMC vehicle.

Just disappointing….

I’m sure the answer is out there - I guess I just have to find the right person to ask.

"},"Conversation:conversation:3725":{"__typename":"Conversation","id":"conversation:3725","solved":false,"topic":{"__ref":"ForumTopicMessage:message:3725"},"lastPostingActivityTime":"2025-03-14T11:53:20.870-07:00","lastPostTime":"2025-03-14T11:53:20.870-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:3725":{"__typename":"ModerationData","id":"moderation_data:3725","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3725_1":{"__typename":"Revision","id":"revision:3725_1","lastEditTime":"2025-01-11T11:37:55.702-08:00"},"ForumReplyMessage:message:7660":{"__typename":"ForumReplyMessage","id":"message:7660","conversation":{"__ref":"Conversation:conversation:3725"},"author":{"__ref":"User:user:18938"},"revisionNum":1,"uid":7660,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: “GBI” Radio/Infotainment system can’t let you edit radio presets or personalize climate settings?!","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7660"},"parent":{"__ref":"ForumTopicMessage:message:3725"},"body":"

Just to let you know \"Valiant59\", the weather channel app is no longer in the list of apps available on my 2020 GMC Canyon Denali. Luckly I have it installed, and it works. It also doesn't show up on my installed apps page either. Something has changed. Wait till you try the GMC Map + app. It crashes my infotainment system on 2020 canyon. Hope it works on yours if you dare to install. Too bad we can`t have apps available that really are value added. The list of apps I can install are really a waste. Only one I use is IHeart radio. If I install MAPS+ it no longer works. Welcome to the infotainment system nightmare that never gets fixed.

","body@stringLength":"650","rawBody":"

Just to let you know \"Valiant59\", the weather channel app is no longer in the list of apps available on my 2020 GMC Canyon Denali. Luckly I have it installed, and it works. It also doesn't show up on my installed apps page either. Something has changed. Wait till you try the GMC Map + app. It crashes my infotainment system on 2020 canyon. Hope it works on yours if you dare to install. Too bad we can`t have apps available that really are value added. The list of apps I can install are really a waste. Only one I use is IHeart radio. If I install MAPS+ it no longer works. Welcome to the infotainment system nightmare that never gets fixed.

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