Forum Discussion

ckim0612's avatar
ckim0612
New Contributor
10 months ago

Mychevy app problem AGAIN

I could log on for one day, but after that, I still got 'couldn't retrieve account details' errors over and over. 

 

I called Onstar and could log on for one day, but the next day, I started to have the same problem all over again. 

Any plan to fix the app? 

  • Advisor_Ahmed1's avatar
    Advisor_Ahmed1
    Moderator
    10 months ago

    We know how frustrating it can be to face repeat app concerns. Our team would be glad to look into this for you. Please send us an email to socialmedia@gm.com with ATTN: OnStar Community/ckim0612 in the subject headline. We will be on the lookout for your reply.