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Howdy
I'm a long term On Star customer from Texas. I was disappointed when the system in my 2007 pickup became obsolete and was basically useless. I seldom used it, but it was a comfort knowing that it was always available if needed. I still have an active account in my 2025 Traverse.
1 Reply
We do understand your frustrations. Thank you kindly for this feedback. For further clarification, wireless network providers transitioned their cellular towers in the U.S. from 2G networks to 4G or 5G connectivity. This was completed by December 31, 2022. After the transition, 2G network connectivity is no longer provided. The decision to sunset these networks was made by the wireless network providers and the need to upgrade to newer technology.
Certain 2015MY and earlier GM vehicles on the road in the U.S. today leveraged the 2G network for OnStar connectivity. To help stay connected, owners with 2G-connected vehicles are encouraged to download the OnStar Guardian app. This will allow you to take the safety and security of key OnStar services wherever you go. If you have any additional questions about this, or would like more insight on the Guardian app, kindly let us know. We are here to help to the best of our abilities.