Forum Discussion
Escalade IQ - Service High Voltage System
Our new IQ is already in the shop after less than 300 miles with a Service High Voltage System message. After being in the shop for a week, we were told that it was related to a water pump/ radiator failure. Now we are being told that after replacing the part that vehicle now has communications issues with the battery. We have been told that the local service center has contacted GM on information how to repair it. There are other less serious issues but real problems also. The hood and truck randomly opens when you walk by it sometimes. We also get a interior alarm notification every night. I requested a new vehicle but ofcourse they said that is not an available option without GM approval. It's unfortunate that we traded our paid off family SUV on this IQ and now are stuck in limbo.
This is not the experience we strive to provide. We understand that reliability is a top priority. Thank you for bringing these concerns to our attention. We would like to take a further look into your family's current situation and provide any assistance we can regarding your ESCALADE IQ. Please email us at socialmedia@gm.com with ATTN: OnStar Community/Atlantafleet in the subject headline. This will allow us to locate your Community post and make any appropriate escalations. We hope to hear from you soon.