Forum Discussion
My Cadillac app is not showing charging or vehicle data-2024 Lyriq
Getting "unable to load vehicle info. This all started after having my telecommunications module replaced last week.
Our team understands how important the Vehicle Status feature is within your mobile app. When you have a moment, please Power Cycle to assist with updating your Vehicle Status insight. Please see the steps below for further detail:
1. Turn ignition on for at least 2 minutes
2. Turn ignition off and wait 2-5 minutes (so data can be collected)
3. Log out of the myChevrolet app and log back in - this may help the app refresh
4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update
5. Drive the vehicle around for a few minutes to allow data to refresh on the app
If you continue to have trouble, do let us know.
I tried this it did not work .
Thank you for the follow up and for attempting these troubleshooting steps. So, we can investigate further on our end, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/cwhealdo in the subject headline. We look forward to hearing from you.