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cwhealdo's avatar
cwhealdo
New Contributor
1 year ago

My Cadillac app is not showing charging or vehicle data-2024 Lyriq

Getting "unable to load vehicle info.  This all started after having my telecommunications module replaced last week.

3 Replies

  • Former OnStar Advisor's avatar
    Former OnStar Advisor
    1 year ago

    Our team understands how important the Vehicle Status feature is within your mobile app. When you have a moment, please Power Cycle to assist with updating your Vehicle Status insight. Please see the steps below for further detail: 

     

    1. Turn ignition on for at least 2 minutes
    2. Turn ignition off and wait 2-5 minutes (so data can be collected)
    3. Log out of the myChevrolet app and log back in - this may help the app refresh
    4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update
    5. Drive the vehicle around for a few minutes to allow data to refresh on the app
     

    If you continue to have trouble, do let us know. 

    • Former OnStar Advisor's avatar
      Former OnStar Advisor
      1 year ago

      Thank you for the follow up and for attempting these troubleshooting steps. So, we can investigate further on our end, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/cwhealdo in the subject headline. We look forward to hearing from you.