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My Acura ev app not working almost : weeks. How to fix this problem?
My Acura ev app not working almost : weeks. How to fix this problem? All the time, when I sent command, after shows - try later. Even google maps not working too.
4 Replies
Check that your phone has enough free memory and has strong signal or is on strong wifi. Check that your car Internet has strong signal. Force stop the app and reload. If still not working then delete app and download again. If it's still not working then try to open the car door on the app and you might get a message saying they're doing maintenance and app is down until whatever time. Recently I got that message at 10pm and it said app is down for maintenance until 330am. I was like WTF what if I don't have key card and no remote. Then I'm screwed! GM building apps is like Apple building cars, the end result is gonna be terrible. And this app is terrible...keep a key card or fob on you. This app works 30-50% of the time. Kinda like Gen Z employees...Hahahhaha!
We know how frustrating it can be when apps are not working like they should. For further assistance, we recommend contacting the Acura team at 800-382-2238. Please have a good rest of your day.
Bro your generic responses are useless. Onstar 24 hr service said they can't help and transfered me to Honda, which is only open til 5pm PST. Again, completely useless. Garbage app.
We appreciate your swift response and feedback regarding this experience, @wcoc. Our team regrets to learn of your current dissatisfaction and assures you that our utmost priority is to ensure the satisfaction of our dedicated OnStar Members. At this time, the Acura team is in the best possible position to assist towards an appropriate resolution. We encourage you to connect with them further for any additional support needs. Our team appreciates your understanding on this matter and hopes that you have a lovely rest of your day. Stay safe out there.