Forum Discussion
Wrongfully charged
I did NOT sign up for on star. However my account was charged..
3 Replies
We know how frustrating it unwanted charges can be. Our team would be glad to look into this for you. Please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me.
I have been getting charged since 9-24-25. I canceled the plan on 9-24-22 and somehow onstar started charging me automatically without authorization. How should i proceed? I requested receipts for this time frame of illegal billing on 6-29-26 and Onstar said they would email in 5 to 7 days and I have not received anything.
We would like to look further into your concerns, @john941. To do so, kindly send us a private message to OnStar_Support with more details by selecting the envelope at the top right of your screen. Be sure to include your contact information (Full name, phone, email), your OnStar account number, associated VIN and current mileage. Anything else you may wish to share is also welcomed, as context may aid in our investigation. We look forward to hearing from you. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.