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pmarti6767's avatar
pmarti6767
New Contributor II
3 years ago

Refund of payments and nothing but run around and no refund

I have since september of this year had Onstar take 315.24 out of my checking account and over draft it everytime. I have called and called and called and all I get it oh Im sorry don't know how that...
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pmarti6767
New Contributor II
3 years ago
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Oh Carol!  I am still waiting for a resolution.  I was promised last week that the money was going back onto my card and nope it isn't.  hope your family gets to eat and gets christmas cause you guys have done nothing but take that all from mine. i am contacting my attorney tomorrow.  if anyone else reads this and is interested in a class action lawsuit please contact me.  

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Advisor_Makayla
Community Manager
3 years ago
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This certainly isn't the experience we strive for. Our team would be happy to check on the status of your resolution. So we may do so, please send us an email with additional details to socialmedia@gm.com with "ATTN: OnStar Community/pmarti6767" in the subject line. We'll be sure to keep an eye out for your message. 

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II","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:4069":{"__typename":"User","id":"user:4069","uid":4069,"login":"pmarti6767","deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:19"},"email":"","messagesCount":3,"biography":null,"topicsCount":1,"kudosReceivedCount":4,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-11-30T03:07:29.763-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:811":{"__typename":"ForumTopicMessage","uid":811,"subject":"Refund of payments and nothing but run around and no refund","id":"message:811","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:4069"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Plans_QandA"},"conversation":{"__ref":"Conversation:conversation:811"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:811"},"body@stripHtml({\"truncateLength\":200})":" I have since september of this year had Onstar take 315.24 out of my checking account and over draft it everytime. I have called and called and called and all I get it oh Im sorry don't know how that...","body@stringLength":"1584","rawBody":"

I have since september of this year had Onstar take 315.24 out of my checking account and over draft it everytime. I have called and called and called and all I get it oh Im sorry don't know how that is happening. It shows in my transactions on the site that 3 checks have been issued but nope no check has been received. I finally after multiple calls, I had to call my bank and be charged to make sure that Onstar takes no more money. So I am charged to make sure they take no more money out, I haven't received 3 refunds of anything, tells me it takes 30 days well it is well over the 30 days from the last one and still nothing. I am tired of this BS, I guess I have to take legal action as you guys have caused my account to sit in the negative as I wasn't a subscriber and you managed to take money out of my account as I didn't budget for something I didn't have and only offer me 2 free months. Is there any way to get my refund faster now that I have had 3 times and no refunds and removed my bank information cause you guys have ruined my account and added in a different card. What do I need to do to get my money back not 30 days from now, I want it back immediately, it took you seconds to take it out. I hope you guys aren't screwing anyone else out. but it's hard when I am a student and single mom to understand why you think this is ok, I can't afford it. I want my money back now. I call and get the BS spill of oh it is coming and oh i will check into it and call you back. Nothing I want this fixed; my bills haven't been paid due to your unprofessionalism.

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This certainly isn't the experience we strive for. Our team would be happy to check on the status of your resolution. So we may do so, please send us an email with additional details to socialmedia@gm.com with \"ATTN: OnStar Community/pmarti6767\" in the subject line. We'll be sure to keep an eye out for your message. 

","body@stringLength":"421","rawBody":"

This certainly isn't the experience we strive for. Our team would be happy to check on the status of your resolution. So we may do so, please send us an email with additional details to socialmedia@gm.com with \"ATTN: OnStar Community/pmarti6767\" in the subject line. We'll be sure to keep an eye out for your message. 

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Oh Carol!  I am still waiting for a resolution.  I was promised last week that the money was going back onto my card and nope it isn't.  hope your family gets to eat and gets christmas cause you guys have done nothing but take that all from mine. i am contacting my attorney tomorrow.  if anyone else reads this and is interested in a class action lawsuit please contact me.  

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Oh Carol!  I am still waiting for a resolution.  I was promised last week that the money was going back onto my card and nope it isn't.  hope your family gets to eat and gets christmas cause you guys have done nothing but take that all from mine. i am contacting my attorney tomorrow.  if anyone else reads this and is interested in a class action lawsuit please contact me.  

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