WiFi Hotspot, No Connection to Internet

I drive a company truck, 2025 Chevy Silverado. My profession requires me to travel to many places, some of which of very poor service. I thought it would be a good idea to pay for OnStar Wi-Fi in order to have an internet connection at some of these lower service areas just to make my life easier. 

I do not have a lot of expectations out of people and service providers outside they do what they are paid to do. This has been one of the most frustrating ordeals I have had to deal with.

Unlike some of the rest of these posts, my “Share Hotspot Data” is not greyed out. No, it actually works! And I do not get service to my devices. I have been through this enough, to be so irritated, to actually post something about my experience.

I have opened this “expletive” truck door and closed it so many times I am thoroughly surprised I haven’t wore out the hinges yet. Password and Wi-Fi name changes, forgetting devices, checking the mobile apps, calling OnStar (Several times.). NOTHING has fixed this issue and I am over it!!!

All I wanted was a service that worked and I have been given nothing but another headache. I paid for this service to help me with my work, not hinder it! If you cannot provide your customers with satisfactory service then why offer it in the first place. The Wi-Fi service is awful once it starts this glitchy, “no-internet” crap.

End of the day, you should have a work around that is actually manageable by your customer. Not opening and closing doors!, Not calling OnStar every time it happens!, Not changing your password!, Not changing the Wi-Fi name!, Not checking the App!, PROVIDE A SERVICE THAT WORKS!!!!!! Hell, we are all paying for it!!

To the OnStar reply, I have sent you an email prior to this post feel free to call and leave a voicemail so I can call you back.