Forum Discussion
Services do not work - Horrible Experience
Update...
GM: You will receive a response in 3-5 days.
Me: Hey, GM...It's been 8 calendar days. 5+ working days and I haven't received a response.
GM: Sorry about that...we are still working on it.
Remember, this is a PRE-PAID plan that came with an >$85k vehicle that was removed. 3 weeks later, I still do not have a resolution and no one from GM has showed any care or concern. Before you sign up for lousy service, look elsewhere!
- Advisor_Kaitlyn3 years agoContributor
This isn't the OnStar experience we strive for our Members. We understand that a delay in assistance is never ideal and would like to gather additional details regarding your concerns. When you have a chance, please send an email with your VIN to socialmedia@gm.com with ‘ATTN: OnStar Community/SK’ in the subject line. We will keep an eye out for your message. To learn more about our privacy policy, please visit https://www.gm.com/privacy-statement.html.