Forum Discussion

SK's avatar
SK
New Contributor III
4 years ago

Services do not work - Horrible Experience

I bought this beautiful new 2022 GMC Yukon Denali, jam packed with technology to make life easier and safer. The app connected, the initial advisor call was great and now the entire system and suppor...
SK's avatar
SK
New Contributor III
3 years ago

Update...

GM: You will receive a response in 3-5 days. 

Me: Hey, GM...It's been 8 calendar days. 5+ working days and I haven't received a response.

GM: Sorry about that...we are still working on it.

Remember, this is a PRE-PAID plan that came with an >$85k vehicle that was removed. 3 weeks later, I still do not have a resolution and no one from GM has showed any care or concern. Before you sign up for lousy service, look elsewhere!

  • Advisor_Kaitlyn's avatar
    Advisor_Kaitlyn
    Contributor
    3 years ago

    This isn't the OnStar experience we strive for our Members. We understand that a delay in assistance is never ideal and would like to gather additional details regarding your concerns. When you have a chance, please send an email with your VIN to socialmedia@gm.com with ‘ATTN: OnStar Community/SK’ in the subject line. We will keep an eye out for your message. To learn more about our privacy policy, please visit https://www.gm.com/privacy-statement.html.