Forum Discussion
Remote Start No Longer Allowing to Set Climate Control Temperature
I have a 2025 silverado LT my temperature control used to be in the mychevrolet app now after I got my car back from dealer tried yesterday morning and I can't control the temp eather? Why? This was a big deal and very helpful if I want to start my truck through the app!
We appreciate you bringing this difficulty with your app's Remote Command features to our attention, @bradleyjohnston. Our team understands how important these functions are to your OnStar experience and would like to learn more about this to better assess how we may assist you with ensuring that they're restored for you as quickly as possible. As a first step, we kindly ask that you try uninstalling/reinstalling the app on your device. If these concerns persist, please don't hesitate to send us a private message for further assistance. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping an eye out for your response and hope to hear from you again soon.
I don’t understand why you would be telling someone to that you were going to get it fixed and people are saying to uninstall or reinstall the app. I just got off the phone with customer service and they said that they have turned that function off for right now with the latest update I let them know that I am also very upset at that because I love that feature And we are paying for a service and you give us a new feature and then you take it away.
We regret to hear of your current dissatisfaction regarding the absence of these climate control features, @Jarheadut. Our team recognizes how important these features are to our OnStar Members and sympathizes with your current dissatisfaction. OnStar strives to provide our loyal Members with the best experience possible. With this in mind, we've made sure to document these sentiments for additional review with the appropriate parties. While our team is currently unable to speculate on any future changes, we encourage you to keep an eye on future app updates. If you should ever find yourself in need of additional assistance, please don't hesitate to connect with us here or in a private message for the best and continued support. Our team is just a message away and always happy to help.
So when are you guys going to put it back and fix this like everybody says everybody wants this feature back and you guys take it away it was fair and I'll go to find out you guys took it away for whatever reason you know Tesla Honda Chevy Ford all have this option available why would you not have it available put it back