Forum Discussion
None of my Driver Assist features work on my brand new 2024 GMC Denali pick up
Bought a 2024 GMC Sierra Denali 1500 a year ago. Within a week of owning truck the "Service Driver Assist System" showed up. It came & went about 4 times. Never saw it again for 11 months. Now "Service Driver Assist System" stays on. Took it to dealer 4 times. Once a week for a month. Dealer throws one part a week at it with no success. Took it in for 5th time & now it's sitting there while I'm driving there loaner for the last 9 days, and they throw 1 part a week at it. GMC dealer service manager said GM can only give them 1 different part a week. WHAT ? Truth is imo, GM doesn't have a clue. I'm investigating lemon law here in Wisconsin.
We appreciate you bringing these recurrent concerns with your beloved 2024 GMC Sierra Denali's Driver Assist System to our attention, @Randy. Our team recognizes how frustrating it can be when troubles persist after multiple visits to your preferred dealership and can understand your present dissatisfaction. OnStar is committed to providing our Members with the best connected services and support possible. With this in mind, we were able to locate your case with our team and would encourage you to connect with us via email for the best and continued support towards an appropriate resolution to this matter. If there's anything additional that we may assist you with or if you'd like to move forward with assistance via this channel, please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
I initially had the “Service Side Detection” error a couple of months ago. They asked me if I had let the battery drain because there were a bunch of errors that were power related. I explained that when I bought the car they had to jump it just so the could get it out of the showroom. They got that fixed and now I don’t have any features associated with OnStar.
Just got truck back today after driving dealer loaner for 17 days. I've been told different parts needed to be replaced from Front View Camera, Side Detection Camera, Video Processing Module, Camera Wiring Harness, Forward Collision Detector. Service receipt says broken wire found on passenger side wire harness & Front View Camera replaced. I truly don't know what to believe after 6 weeks of back & forth to the dealer. This is big money if it goes bad again outside of warranty.