I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don'...
I ended up taking the truck back to the dealership for transmission issues (around 65k mi) and the dealership offered to replace the onstar control module at a discounted price of just over $300, since I was spending almost a grand to fix the transmission issue. Onstar now works but none of the commands works through the app. I've been told by onstar that it's a dealer issue. Apparently the module was not programmed. The sunroof leaks in heavy rain. Of course it's out of warranty so I have to pay just to find out the problem. I have a 2012 f150 with over 200k miles. That truck gives me less problems than my '22 silverado. I guess I need to do my research before I buy another truck. I'm sure one of the "advisors" is gonna respond saying how they regret that I'm having these issues all the while never providing any real solutions.
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Silverado","id":"message:1316","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:12810"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:1316"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1316"},"body@stripHtml({\"truncateLength\":200})":" I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don'...","body@stringLength":"699","rawBody":"
I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don't have the time to do that. I need my truck and the connected services for work. I thought upgrading the services might trigger something but it didn't. It should also be noted that the brake system, power steering, E brake, traction control all keep flashing codes and telling me to get everything serviced. It's new with 17k on it. Anyway, can I get prorated for the time I've not been able to use the services? Can someone come to me since I work 7 days a week and can't afford not to?
I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don't have the time to do that. I need my truck and the connected services for work. I thought upgrading the services might trigger something but it didn't. It should also be noted that the brake system, power steering, E brake, traction control all keep flashing codes and telling me to get everything serviced. It's new with 17k on it. Anyway, can I get prorated for the time I've not been able to use the services? Can someone come to me since I work 7 days a week and can't afford not to?
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I ended up taking the truck back to the dealership for transmission issues (around 65k mi) and the dealership offered to replace the onstar control module at a discounted price of just over $300, since I was spending almost a grand to fix the transmission issue. Onstar now works but none of the commands works through the app. I've been told by onstar that it's a dealer issue. Apparently the module was not programmed. The sunroof leaks in heavy rain. Of course it's out of warranty so I have to pay just to find out the problem. I have a 2012 f150 with over 200k miles. That truck gives me less problems than my '22 silverado. I guess I need to do my research before I buy another truck. I'm sure one of the \"advisors\" is gonna respond saying how they regret that I'm having these issues all the while never providing any real solutions.
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I ended up taking the truck back to the dealership for transmission issues (around 65k mi) and the dealership offered to replace the onstar control module at a discounted price of just over $300, since I was spending almost a grand to fix the transmission issue. Onstar now works but none of the commands works through the app. I've been told by onstar that it's a dealer issue. Apparently the module was not programmed. The sunroof leaks in heavy rain. Of course it's out of warranty so I have to pay just to find out the problem. I have a 2012 f150 with over 200k miles. That truck gives me less problems than my '22 silverado. I guess I need to do my research before I buy another truck. I'm sure one of the \"advisors\" is gonna respond saying how they regret that I'm having these issues all the while never providing any real solutions.
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The dealership already told me where they stand. Vehicle had 37k miles when the hardware failed so it's out of warranty. I Don't think it's fair to expect the buyer of a new vehicle to pay to replace any module within 2yrs. The only way to help, at this point, is to replace the part at no charge to me. Can you do that?
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The dealership already told me where they stand. Vehicle had 37k miles when the hardware failed so it's out of warranty. I Don't think it's fair to expect the buyer of a new vehicle to pay to replace any module within 2yrs. The only way to help, at this point, is to replace the part at no charge to me. Can you do that?
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Our team here can certainly document the feedback you have provided. Again, a live Advisor will be in the best position to help regarding any available options. We do recommend dialing the number above to the best assistance.
Our team here can certainly document the feedback you have provided. Again, a live Advisor will be in the best position to help regarding any available options. We do recommend dialing the number above to the best assistance.
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