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Squareegg's avatar
Squareegg
New Contributor
2 years ago

No Wifi, No Onstar, 2022 Silverado

 I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don'...
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Ksap's avatar
Ksap
New Contributor II
12 months ago
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The dealership already told me where they stand. Vehicle had 37k miles when the hardware failed so it's out of warranty. I Don't think it's fair to expect the buyer of a new vehicle to pay to replace any module within 2yrs. The only way to help, at this point, is to replace the part at no charge to me. Can you do that?

Advisor_Helen's avatar
Advisor_Helen
Moderator
11 months ago
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Our team here can certainly document the feedback you have provided. Again, a live Advisor will be in the best position to help regarding any available options. We do recommend dialing the number above to the best assistance. 

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It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don'...","body@stringLength":"699","rawBody":"

 I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don't have the time to do that. I need my truck and the connected services for work. I thought upgrading the services might trigger something but it didn't. It should also be noted that the brake system, power steering, E brake, traction control all keep flashing codes and telling me to get everything serviced. It's new with 17k on it. Anyway, can I get prorated for the time I've not been able to use the services? Can someone come to me since I work 7 days a week and can't afford not to?

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Our team here can certainly document the feedback you have provided. Again, a live Advisor will be in the best position to help regarding any available options. We do recommend dialing the number above to the best assistance. 

","body@stringLength":"238","rawBody":"

Our team here can certainly document the feedback you have provided. Again, a live Advisor will be in the best position to help regarding any available options. We do recommend dialing the number above to the best assistance. 

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The dealership already told me where they stand. Vehicle had 37k miles when the hardware failed so it's out of warranty. I Don't think it's fair to expect the buyer of a new vehicle to pay to replace any module within 2yrs. The only way to help, at this point, is to replace the part at no charge to me. Can you do that?

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The dealership already told me where they stand. Vehicle had 37k miles when the hardware failed so it's out of warranty. I Don't think it's fair to expect the buyer of a new vehicle to pay to replace any module within 2yrs. The only way to help, at this point, is to replace the part at no charge to me. Can you do that?

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