I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don'...
The dealership already told me where they stand. Vehicle had 37k miles when the hardware failed so it's out of warranty. I Don't think it's fair to expect the buyer of a new vehicle to pay to replace any module within 2yrs. The only way to help, at this point, is to replace the part at no charge to me. Can you do that?
Our team here can certainly document the feedback you have provided. Again, a live Advisor will be in the best position to help regarding any available options. We do recommend dialing the number above to the best assistance.
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It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don'...","body@stringLength":"699","rawBody":"
I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don't have the time to do that. I need my truck and the connected services for work. I thought upgrading the services might trigger something but it didn't. It should also be noted that the brake system, power steering, E brake, traction control all keep flashing codes and telling me to get everything serviced. It's new with 17k on it. Anyway, can I get prorated for the time I've not been able to use the services? Can someone come to me since I work 7 days a week and can't afford not to?
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Our team here can certainly document the feedback you have provided. Again, a live Advisor will be in the best position to help regarding any available options. We do recommend dialing the number above to the best assistance.
","body@stringLength":"238","rawBody":"
Our team here can certainly document the feedback you have provided. Again, a live Advisor will be in the best position to help regarding any available options. We do recommend dialing the number above to the best assistance.
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The dealership already told me where they stand. Vehicle had 37k miles when the hardware failed so it's out of warranty. I Don't think it's fair to expect the buyer of a new vehicle to pay to replace any module within 2yrs. The only way to help, at this point, is to replace the part at no charge to me. Can you do that?
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The dealership already told me where they stand. Vehicle had 37k miles when the hardware failed so it's out of warranty. I Don't think it's fair to expect the buyer of a new vehicle to pay to replace any module within 2yrs. The only way to help, at this point, is to replace the part at no charge to me. Can you do that?
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I have the same problem with my truck. It's barely 2 years old and the onstar system went out. Called onstar and they said it was a dealer issue.The dealer told me that it would be about a thousand dollars to fix it. Coincidentally, it stopped working at 37k miles. I told them that I felt that the truck was too new to be having these issues.. I was told that it's normal for them to go out at anytime.
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I have the same problem with my truck. It's barely 2 years old and the onstar system went out. Called onstar and they said it was a dealer issue.The dealer told me that it would be about a thousand dollars to fix it. Coincidentally, it stopped working at 37k miles. I told them that I felt that the truck was too new to be having these issues.. I was told that it's normal for them to go out at anytime.
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We regret to hear of any ongoing concerns regarding your OnStar hardware. If you need an additional layer of assistance with your Silverado and certified Chevrolet dealer, our team is here to help to the best of our abilities. Kindly email additional details to socialmedia@gm.com with ATTN: OnStar Community/Ksap in the subject headline. We hope to hear from you.
We regret to hear of any ongoing concerns regarding your OnStar hardware. If you need an additional layer of assistance with your Silverado and certified Chevrolet dealer, our team is here to help to the best of our abilities. Kindly email additional details to socialmedia@gm.com with ATTN: OnStar Community/Ksap in the subject headline. We hope to hear from you.
