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Squareegg
New Contributor
2 years ago

No Wifi, No Onstar, 2022 Silverado

 I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don'...
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Connected Services
Ksap's avatar
Ksap
New Contributor II
12 months ago
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Thank you for respondingI think they cost to replace the hardware should be covered by the manufacturer. There's no reason why a 2yr old vehicle should need that hardware placed. I believe it's a manufacturer's defect

Advisor_Helen's avatar
Advisor_Helen
Moderator
12 months ago
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We appreciate these details, and truly regret to hear of any frustration caused by these hardware concerns. Again, our team is more than happy to help in any way that we can. Please feel free to email us or dial 1 (800) 222-1020 if you would prefer to speak with a live advisor regarding your dealership experience and OnStar hardware. 

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It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don'...","body@stringLength":"699","rawBody":"

 I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don't have the time to do that. I need my truck and the connected services for work. I thought upgrading the services might trigger something but it didn't. It should also be noted that the brake system, power steering, E brake, traction control all keep flashing codes and telling me to get everything serviced. It's new with 17k on it. Anyway, can I get prorated for the time I've not been able to use the services? Can someone come to me since I work 7 days a week and can't afford not to?

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We appreciate these details, and truly regret to hear of any frustration caused by these hardware concerns. Again, our team is more than happy to help in any way that we can. Please feel free to email us or dial 1 (800) 222-1020 if you would prefer to speak with a live advisor regarding your dealership experience and OnStar hardware. 

","body@stringLength":"348","rawBody":"

We appreciate these details, and truly regret to hear of any frustration caused by these hardware concerns. Again, our team is more than happy to help in any way that we can. Please feel free to email us or dial 1 (800) 222-1020 if you would prefer to speak with a live advisor regarding your dealership experience and OnStar hardware. 

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Thank you for respondingI think they cost to replace the hardware should be covered by the manufacturer. There's no reason why a 2yr old vehicle should need that hardware placed. I believe it's a manufacturer's defect

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Thank you for respondingI think they cost to replace the hardware should be covered by the manufacturer. There's no reason why a 2yr old vehicle should need that hardware placed. I believe it's a manufacturer's defect

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