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Squareegg
New Contributor
2 years ago

No Wifi, No Onstar, 2022 Silverado

 I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don'...
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Ksap's avatar
Ksap
New Contributor II
2 years ago

I have the same problem with my truck. It's barely 2 years old and the onstar system went out. Called onstar and they said it was a dealer issue.The dealer told me that it would be about a thousand dollars to fix it. Coincidentally,  it stopped working at 37k miles. I told them that I felt that the truck was too new to be having these issues.. I was told that it's normal for them to go out at anytime.

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Wifi, No Onstar, 2022 Silverado","id":"message:1316","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:1316","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:12810"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:1316"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1316"},"body@stripHtml({\"truncateLength\":200})":"  I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don'...","body@stringLength":"699","rawBody":"

 I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don't have the time to do that. I need my truck and the connected services for work. I thought upgrading the services might trigger something but it didn't. It should also be noted that the brake system, power steering, E brake, traction control all keep flashing codes and telling me to get everything serviced. It's new with 17k on it. Anyway, can I get prorated for the time I've not been able to use the services? Can someone come to me since I work 7 days a week and can't afford not to?

","kudosSumWeight":1,"postTime":"2023-08-07T13:03:43.803-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Connected Access","text":"Connected Access","time":"2023-07-15T08:00:24.082-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Connected Services","text":"Connected Services","time":"2023-06-29T06:45:23.448-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1316_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":12868},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

 I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don't have the time to do that. I need my truck and the connected services for work. I thought upgrading the services might trigger something but it didn't. It should also be noted that the brake system, power steering, E brake, traction control all keep flashing codes and telling me to get everything serviced. It's new with 17k on it. Anyway, can I get prorated for the time I've not been able to use the services? Can someone come to me since I work 7 days a week and can't afford not to?

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I have the same problem with my truck. It's barely 2 years old and the onstar system went out. Called onstar and they said it was a dealer issue.The dealer told me that it would be about a thousand dollars to fix it. Coincidentally,  it stopped working at 37k miles. I told them that I felt that the truck was too new to be having these issues.. I was told that it's normal for them to go out at anytime.

","body@stringLength":"416","rawBody":"

I have the same problem with my truck. It's barely 2 years old and the onstar system went out. Called onstar and they said it was a dealer issue.The dealer told me that it would be about a thousand dollars to fix it. Coincidentally,  it stopped working at 37k miles. I told them that I felt that the truck was too new to be having these issues.. I was told that it's normal for them to go out at anytime.

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