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New Contributor

2 years ago

Mobile app message unable to connect…

My Chevy app is not allowing me to start, unlock, etc., but I can use my fob to remotely start etc. I have spoken to several people who had me delete and reinstall the app. Anyone have the same experience?

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by the way it’s a 2017 Silverado HC. It’s been working fine until November.

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We regret to hear of any ongoing trouble with your Remote Key Fob. Our care team would like to take a further look into your account details and provide any additional troubleshooting moving forward. So we may, please email socialmedia@gm.com with ATTN: OnStar Community/WingMann in the subject headline. We hope to hear from you soon.

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