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romiller's avatar
romiller
New Contributor
22 days ago

Infotainment Screen is asking for a pin

Infotainment System is asking for a pin

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  • NOREMSTI's avatar
    NOREMSTI
    New Contributor
    19 days ago

    When it does that, it is asking for your password, 

     

    • Advisor_Jack's avatar
      Advisor_Jack
      Moderator
      19 days ago

      Thank you for reaching out to us with this information, Ronnie. It is important to make sure when logging into your radio that you utilize the username and password used for OnStar.com or your GM Owner Center. Attached below are some more detailed instructions for signing in. If you should continue to encounter difficulties, please follow up with us here for additional assistance. We'll keep an eye out for your message. 

       

      Sign-In Instructions

      1. Select, “Users”
      2. Select, “Add User Profile”
      3. Select, “Sign In”
      4. Enter E-Mail Address
        1. If the Username is not an e-mail the member will need to go to their Owner Center website to change to a verified E-mail
      5. Enter Password
      6. Accept Terms and Conditions
  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    19 days ago

    We appreciate you bringing this concern with your infotainment system to our attention. Our team strives to provide our Members with the best experience possible, and we'd like to learn more about this recent experience to assess how we may best be able to assist you. To clarify, is it asking you to verify a 6-digit PIN in order to pair a Bluetooth device? Or is it requesting a PIN to access the infotainment system itself? Our team looks forward to your response and assisting further. 

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Infotainment Screen is asking for a pin","moderationData":{"__ref":"ModerationData:moderation_data:8155"},"body":"

When it does that, it is asking for your password, 

 

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Thank you for reaching out to us with this information, Ronnie. It is important to make sure when logging into your radio that you utilize the username and password used for OnStar.com or your GM Owner Center. Attached below are some more detailed instructions for signing in. If you should continue to encounter difficulties, please follow up with us here for additional assistance. We'll keep an eye out for your message. 

\n

 

\n

Sign-In Instructions

\n
    \n
  1. Select, “Users”
    2. \n
  2. Select, “Add User Profile”
    3. \n
  3. Select, “Sign In”
    4. \n
  4. Enter E-Mail Address\n
      \n
    1. If the Username is not an e-mail the member will need to go to their Owner Center website to change to a verified E-mail
      2. \n
    5. \n
  5. Enter Password
    6. \n
  6. Accept Terms and Conditions
    7. \n
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We appreciate you bringing this concern with your infotainment system to our attention. Our team strives to provide our Members with the best experience possible, and we'd like to learn more about this recent experience to assess how we may best be able to assist you. To clarify, is it asking you to verify a 6-digit PIN in order to pair a Bluetooth device? Or is it requesting a PIN to access the infotainment system itself? Our team looks forward to your response and assisting further. 

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