Hi Energybolt,
My problem was resolved. A rep called me back last Sunday (Jul 22) and explained that it was a known issue with the Maps+ app and that a solution was being worked on. The app suddenly began working for me this past Thursday, July 27.
I recently purchased a Connected Vehicle plan for my 2022 Chevrolet Equinox. I am able to connect to the cars Wi-Fi, and I am able to use streaming apps through my infotainment system (Pandora, Spotify, etc.) but I cannot open or use the new Chevrolet Maps+ app. When I open the app and go through the initial setup, I get to a screen that says \"You need a connected plan in order to use Chevrolet Maps+\". I've tried deleting and re-installing the app. I've also tried reverting to factory settings and going through the process again, bit still no luck. Any help would be greatly appreciated.
","kudosSumWeight":0,"postTime":"2023-07-15T08:00:24.082-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Chevrolet Maps+","text":"Chevrolet Maps+","time":"2023-07-15T08:00:24.082-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Connected Access","text":"Connected Access","time":"2023-07-15T08:00:24.082-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1256_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":16719},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"I recently purchased a Connected Vehicle plan for my 2022 Chevrolet Equinox. I am able to connect to the cars Wi-Fi, and I am able to use streaming apps through my infotainment system (Pandora, Spotify, etc.) but I cannot open or use the new Chevrolet Maps+ app. When I open the app and go through the initial setup, I get to a screen that says \"You need a connected plan in order to use Chevrolet Maps+\". I've tried deleting and re-installing the app. I've also tried reverting to factory settings and going through the process again, bit still no luck. Any help would be greatly appreciated.
"},"Conversation:conversation:1256":{"__typename":"Conversation","id":"conversation:1256","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1256"},"lastPostingActivityTime":"2023-08-14T14:43:28.567-07:00","lastPostTime":"2023-08-14T14:43:28.567-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:1256":{"__typename":"ModerationData","id":"moderation_data:1256","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1256_1":{"__typename":"Revision","id":"revision:1256_1","lastEditTime":"2023-07-15T08:00:24.082-07:00"},"ForumReplyMessage:message:1289":{"__typename":"ForumReplyMessage","id":"message:1289","conversation":{"__ref":"Conversation:conversation:1256"},"author":{"__ref":"User:user:11593"},"revisionNum":1,"uid":1289,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: Chevy Maps+ Not Working","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1289"},"parent":{"__ref":"ForumTopicMessage:message:1256"},"body":"Hi Energybolt,
My problem was resolved. A rep called me back last Sunday (Jul 22) and explained that it was a known issue with the Maps+ app and that a solution was being worked on. The app suddenly began working for me this past Thursday, July 27.
","body@stringLength":"273","rawBody":"Hi Energybolt,
My problem was resolved. A rep called me back last Sunday (Jul 22) and explained that it was a known issue with the Maps+ app and that a solution was being worked on. The app suddenly began working for me this past Thursday, July 27.
","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-07-29T14:31:09.992-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1289_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":16435},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741990404933":{"__typename":"CachedAsset","id":"theme:customTheme1-1741990404933","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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