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Jvcalandra
New Contributor
2 years ago

Chevy Maps+ Not Working

I recently purchased a Connected Vehicle plan for my 2022 Chevrolet Equinox.  I am able to connect to the cars Wi-Fi, and I am able to use streaming apps through my infotainment system (Pandora, Spot...
Chevrolet Maps+
Connected Access
Jvcalandra's avatar
Jvcalandra
New Contributor
2 years ago
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Hello Advisor-Makayla.  My problem has not been solved.  I pushed the blue button and spoke with an OnStar representive several times.  Each time I called, I was asked to  go through the same process (re-send signal, turn off car and lock doors for 5 minutes & reatart, uninstall app, re-set radio to factory settings, re-insatall app and try again, etc., etc., etc.).
 
The Wi-Fi in my car seems to be working fine.  I am able to use other apps such as Pandora and The Weather Channel.  I am also able to connect to the Wi-Fi on my phone and connect to the internet.  The problem seems to be that Chevrolet Maps+ does not recognize that I have a Connected Vehicle Plan.
 
I purchased this plan for $24.99/month SPECIFICALLY to try out the new Maps+ program.  I hope that a resolution will come soon.  I enjoy the other features of the plan very much, but if I am unable to use the Maps+ app as intended I may opt to cancel the service. 

 

 

 
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Advisor_Erin
Moderator
2 years ago
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We appreciate the clarification. At this time, we ask that you please reach out to our Connection Center Team at 877-558-8352 for further assistance. If you need further help after speaking with this team, please send us an email to socialmedia@gm.com with "ATTN: OS Community/Jvcalandra" in the subject line. 

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Working","id":"message:1256","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:11593"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:1256"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1256"},"body@stripHtml({\"truncateLength\":200})":" I recently purchased a Connected Vehicle plan for my 2022 Chevrolet Equinox.  I am able to connect to the cars Wi-Fi, and I am able to use streaming apps through my infotainment system (Pandora, Spot...","body@stringLength":"636","rawBody":"

I recently purchased a Connected Vehicle plan for my 2022 Chevrolet Equinox.  I am able to connect to the cars Wi-Fi, and I am able to use streaming apps through my infotainment system (Pandora, Spotify, etc.) but I cannot open or use the new Chevrolet Maps+ app.  When I open the app and go through the initial setup, I get to a screen that says \"You need a connected plan in order to use Chevrolet Maps+\".  I've tried deleting and re-installing the app.  I've also tried reverting to factory settings and going through the process again, bit still no luck.  Any help would be greatly appreciated. 

","kudosSumWeight":0,"postTime":"2023-07-15T08:00:24.082-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Chevrolet Maps+","text":"Chevrolet Maps+","time":"2023-07-15T08:00:24.082-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Connected Access","text":"Connected Access","time":"2023-07-15T08:00:24.082-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1256_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":16719},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:1256":{"__typename":"Conversation","id":"conversation:1256","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1256"},"lastPostingActivityTime":"2023-08-14T14:43:28.567-07:00","lastPostTime":"2023-08-14T14:43:28.567-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:1256":{"__typename":"ModerationData","id":"moderation_data:1256","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1256_1":{"__typename":"Revision","id":"revision:1256_1","lastEditTime":"2023-07-15T08:00:24.082-07:00"},"ForumReplyMessage:message:1277":{"__typename":"ForumReplyMessage","id":"message:1277","conversation":{"__ref":"Conversation:conversation:1256"},"author":{"__ref":"User:user:4336"},"revisionNum":1,"uid":1277,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: Chevy Maps+ Not Working","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1277"},"parent":{"__ref":"ForumReplyMessage:message:1269"},"body":"

We appreciate the clarification. At this time, we ask that you please reach out to our Connection Center Team at 877-558-8352 for further assistance. If you need further help after speaking with this team, please send us an email to socialmedia@gm.com with \"ATTN: OS Community/Jvcalandra\" in the subject line. 

","body@stringLength":"413","rawBody":"

We appreciate the clarification. At this time, we ask that you please reach out to our Connection Center Team at 877-558-8352 for further assistance. If you need further help after speaking with this team, please send us an email to socialmedia@gm.com with \"ATTN: OS Community/Jvcalandra\" in the subject line. 

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Hello Advisor-Makayla.  My problem has not been solved.  I pushed the blue button and spoke with an OnStar representive several times.  Each time I called, I was asked to  go through the same process (re-send signal, turn off car and lock doors for 5 minutes & reatart, uninstall app, re-set radio to factory settings, re-insatall app and try again, etc., etc., etc.).
 
The Wi-Fi in my car seems to be working fine.  I am able to use other apps such as Pandora and The Weather Channel.  I am also able to connect to the Wi-Fi on my phone and connect to the internet.  The problem seems to be that Chevrolet Maps+ does not recognize that I have a Connected Vehicle Plan.
 
I purchased this plan for $24.99/month SPECIFICALLY to try out the new Maps+ program.  I hope that a resolution will come soon.  I enjoy the other features of the plan very much, but if I am unable to use the Maps+ app as intended I may opt to cancel the service. 

 

 

 
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Hello Advisor-Makayla.  My problem has not been solved.  I pushed the blue button and spoke with an OnStar representive several times.  Each time I called, I was asked to  go through the same process (re-send signal, turn off car and lock doors for 5 minutes & reatart, uninstall app, re-set radio to factory settings, re-insatall app and try again, etc., etc., etc.).
 
The Wi-Fi in my car seems to be working fine.  I am able to use other apps such as Pandora and The Weather Channel.  I am also able to connect to the Wi-Fi on my phone and connect to the internet.  The problem seems to be that Chevrolet Maps+ does not recognize that I have a Connected Vehicle Plan.
 
I purchased this plan for $24.99/month SPECIFICALLY to try out the new Maps+ program.  I hope that a resolution will come soon.  I enjoy the other features of the plan very much, but if I am unable to use the Maps+ app as intended I may opt to cancel the service. 

 

 

 
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